Identify and hide duplicate emails in deals

Fraser Wood
Fraser Wood Posts: 1

I've recently noticed that there are instances where the same email is being duplicated several times in a single deal. This is either due to different team members linking the same email, or my own account tagging the deal in multiple ways (i.e. via smart bcc, email sync etc.).

Is it not possible to identify where these tagged emails are identical and remove / hide all but one instances of this? Otherwise I then need to manually go through and work out how they have ended up duplicated, and remove the tags myself.

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  • Lucas MAGNE
    Lucas MAGNE Posts: 109 ELITE SOLUTION PROVIDER
    100 Comments 25 Likes First Anniversary 5 Up Votes
    edited July 20 #2

    Hi Fraser 👋,
    In fact, it's not possible on Pipedrive to know from where the email is from (CCI, email sync etc,...). So if you share all your emails with your company, the email will be duplicate and you can't know from where is it.