What is the core reason Pipedrivers want to sync emails/ other communications to Pipedrive?

Max_1769
Max_1769 Member Posts: 15 VERIFIED MEMBER
10 Comments Integration Partner
edited July 2022 in Sales CRM #1
What is the core reason Pipedrivers want to sync emails/ other communications to Pipedrive?
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  • Carl Durocher
    Carl Durocher Member Posts: 12 VERIFIED MEMBER
    edited April 2020 #2
    TO use only 1 tool for everything that is relationship related.
  • Max_1769
    Max_1769 Member Posts: 15 VERIFIED MEMBER
    10 Comments Integration Partner
    edited April 2020 #3
    @Carl Durocher can you go a bit deeper?
    What are the main benefits of having everything relationship related in one tool?
  • Carl Durocher
    Carl Durocher Member Posts: 12 VERIFIED MEMBER
    edited April 2020 #4
    @Max K It's a very easy question :)

    Time efficiency & consistency in communications.
  • Amit Sarda (AmitSarda.xyz)
    Amit Sarda (AmitSarda.xyz) Member Posts: 1,603 VERIFIED MEMBER
    1000 Comments 250 Likes Fourth Anniversary 25 Answers
    edited April 2020 #5
    Context
  • Max_1769
    Max_1769 Member Posts: 15 VERIFIED MEMBER
    10 Comments Integration Partner
    edited April 2020 #6
    @Carl Durocher nice! Love your second point - I feel consistency of communications can be so so powerful for improving customer experience, whether pre or post sale - thus increasing growth and creating deep brand loyalty.
  • Max_1769
    Max_1769 Member Posts: 15 VERIFIED MEMBER
    10 Comments Integration Partner
    edited April 2020 #7
    @Amit Sarda what you do with that context is interesting to me :)
    Can you make decisions quicker? Can you coach your team through deals? If a deal goes south, does that context let you dissect where it went wrong?
  • Amit Sarda (AmitSarda.xyz)
    Amit Sarda (AmitSarda.xyz) Member Posts: 1,603 VERIFIED MEMBER
    1000 Comments 250 Likes Fourth Anniversary 25 Answers
    edited May 2020 #8
    Context is everything. Salespeople work on so many deals at all times that you don't have the time to look in 10 different places to understand what's happening with any particular deal.
  • Matt Oehlert
    Matt Oehlert Member Posts: 13 VERIFIED MEMBER
    10 Comments
    edited April 2020 #9
    Context is everything. Every Clue is important to conversion rates. My goal is to attach 100% of Client communications to the Client Field.
  • Max_1769
    Max_1769 Member Posts: 15 VERIFIED MEMBER
    10 Comments Integration Partner
    edited April 2020 #10
    @Matt Oehlert what do you mean by the Client Field?
  • Matt Oehlert
    Matt Oehlert Member Posts: 13 VERIFIED MEMBER
    10 Comments
    edited April 2020 #11
    @Max K Client field in PD. I want to see all of it. Logged sms, emails, call time that is recorded. Anything that our sales people can get there hands on. Think our custom fields is nearly 25 form fields. We collect it all.
  • Max_1769
    Max_1769 Member Posts: 15 VERIFIED MEMBER
    10 Comments Integration Partner
    edited April 2020 #12
    @Matt Oehlert do you do this all manually? Or are those all logged automatically?
  • alex_PFT
    alex_PFT Member Posts: 11 VERIFIED MEMBER
    Fourth Anniversary 10 Comments Combo Breaker
    edited October 2020 #13
    - to know what has been done
    - to know who's working on what
    - to keep an history of everything regarding that deal
  • Max_1769
    Max_1769 Member Posts: 15 VERIFIED MEMBER
    10 Comments Integration Partner
    edited April 2020 #14
    @Alexandre Filion love these Alexandre!
    The last point is very interesting when you start to dig into data across many deals.

    Answering questions like:
    - On average, how many phone calls/ chats/ emails is it taking to close a deal?
    - For Closed Lost deals, how do the averages compare to Closed Won deals?
  • Jean-Patrick HERBUTE
    Jean-Patrick HERBUTE Member Posts: 10 VERIFIED MEMBER
    10 Comments Second Anniversary Photogenic
    edited October 2020 #15
    @Alexandre Filion , i share your point!
    I like to have an eye on all of what has been done regarding a deal when i phone my clients.

    Syncing emails lets me easily browse the deal’s history while chatting on the phone for example.
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