Is your Help Centre built by your team or is a software you use to achieve it? Same goes for the Kno

Michael Enslin
Michael Enslin Member Posts: 12
First Comment
edited July 2022 in Business Talk #1
Is your Help Centre built by your team or is a software you use to achieve it? Same goes for the Knowledge base, Academy and community. Are they individual products you created or a piece of software driving it?
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Answers

  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,089 PIPEDRIVE TEAM
    First Anniversary 5 Likes 5 LOLs First Answer
    edited July 2022 #2

    Hi @Michael Enslin 

    For the Help Center we use CraftCMS but it's highly customized. The Knowledge Base runs on Zendesk, Academy is build internally and the Community runs on Tribe.so
    We're looking at options to bring the Knowledge Base and Academy on the same platform as the Help Center though.

    Let me know if you have any more questions :) 
     

    https://community.pipedrive.com/user/mikeenslin

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