Merge tags fallback Value

Alex Waite
Alex Waite Member Posts: 5 VERIFIED MEMBER
Name Dropper First Comment
edited February 11 in Ideas and Product Feedback #1

Hello, I'm not sure why this isn't an easy spot, but I can't work out how to add a fallback value when using merge tags.

For example, I want to use First Name. This is easy enough, but then if there isn't a first name in the system I want a fallback option. In my previous email campaigns platform it was done like:

Hey {$firstName!"there"}. Is there an equivalent in Pipedrive when using *|FIRST_NAME|*

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  • Margarida F
    Margarida F Pipedrive Team Posts: 11 PIPEDRIVE TEAM
    Third Anniversary 10 Comments First Answer Name Dropper
    #2

    Hi @Alex Waite

    Thank you for sharing this, I can see it would be super useful to have that option!

    As this is not currently possible with merge tags, I will send this suggestion internally to be analyzed and considered for future developments in Campaigns templates.

    I would also suggest you submit this in Ideas and Product Feedback channel to increase the visibility of this idea!

    Thank you for your feedback!

  • Alex Waite
    Alex Waite Member Posts: 5 VERIFIED MEMBER
    Name Dropper First Comment
    #3

    Thanks. This surprises me as it's a super basic function.

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