Landing a sale from a new customer is one part of increasing revenue, but it isn’t the whole story. To scale your business, you need to turn customers into repeat buyers. And one way to do this is through quality customer service.
Gartner found that customers who received a high-quality customer service interaction were 82% more likely to repurchase or renew when offered the chance to switch to a competitor. These customers were also 86% more likely to spend more on future purchases and 97% more likely to share their positive experiences.
In this article, we’ll explain what after-sales service is and how you can use it to drive sales and increase customer loyalty. We also list nine tips and some high-level strategies you can use to make your after-sales service exceptional.