We currently rely on PD's chatbot to provide live assistance to our customers and those interested in our product. We are running into issues with missing live chats however due to notification issues. As I understand it there are two ways to receive notifications: 1)enable desktop notifications through browser and PD or 2) download and use mobile app

The problem lies in enabling desktop notifications. I am then alerted to all actions in PD, not just chat notifications. It is extremely difficult to discern a chatbot notification from all the other noise. Ultimately we all turn off these notifications because its too distracting/overwhelming.

We are then forced to download the PD mobile app, have the phone by our computers, and rely on its sound notifications to alert us of a chat. Pretty disappointing we have to use two devices to use this feature.

Recommendation: allow users to turn on notifications for chats only, rather than all notifications for PD.