Hi all, we are facing a problem when we upload contacts through CSV. Although we have a field in our

Eleanna Ragkousi
Eleanna Ragkousi Posts: 2
edited July 26 in Sales CRM #1
Hi all, we are facing a problem when we upload contacts through CSV. Although we have a field in our file called company that we match with the Pipedrive field Name (Organisation) and fill in the exact same name and choose merge, we still get a new organisation created with the upload which we then have to manually merge with the existing one. Any ideas on why this is happening?
5ee0efdcf7f0bd34a2645ecd_70099.png
5ee0efdc88e419091ee3d598_17586.png

Answers