How to reach support?

b2
b2 Member Posts: 3
First Anniversary First Comment
edited August 2022 in Sales CRM #1

How can I contact support?

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Answers

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 797
    500 Comments 100 Likes Second Anniversary 5 Answers
    COMMUNITY MANAGER
    edited August 2022 #2

    Hi there @b2 , you can contact support either in-app or via e-mail. You can find all the details here.

  • Rick
    Rick Member Posts: 1
    Name Dropper First Comment
    #3

    @Manuel Oliveira,

    I followed the instructions you outlined above. I got back a reply that says that Pipedrive no longer monitors that email address as a support channel. I'm only on a trial right now, but what good is this whole program if there is absolutely no ability to ask a warm body a question?

  • Pipedrive User 164
    Pipedrive User 164 Member Posts: 135
    100 Comments 25 Likes 5 Up Votes First Anniversary
    edited September 4 #4

    @b2 Upper right hand corner when logged into pipedrive

    Screenshot 2023-09-03 at 10.01.58 PM.png


  • Gleb
    Gleb Member Posts: 1
    First Comment First Anniversary
    #5

    What should I do if "Chat with us" button doesn't work for me (all my colleagues have no issue, only me)?

  • Kreete K
    Kreete K Moderator Posts: 360
    Third Anniversary 100 Comments 25 Likes 5 Answers
    CUSTOMER SUPPORT
    #6

    Hi @Gleb

    This is usually a browser-related issue. Make sure you have updated your browser and cleared cache and cookies, and you can try in an Incognito/Private mode or with a different browser. In addition, please disable all plugins and check if it works this way - we have seen some plugins (especially ones blocking ads) affect the chat sometimes.

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