Pipedrive --> WhatsApp Integration
Hi Community!
Our platform, Quickdialog, allows user to manage conversations from email, social media and messaging apps directly from one platform. We've recently build an integration with Pipedrive for the WhatsApp channel ( other channels in the Pipeline!) and would love to get feedback from Pipedrive users on whether it would be of of use. We use the WhatsApp API so the integrations are endless!
Reach out and I can I send over the demo video!
Thank you
Alex
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Shobhit Gaur said:
Would love to see the video, @Alexander Glanville-Wallis
@Shobhit Gaur great! You can take a look here https://quickdialog.com/pipedrive-whatsapp-integration-beta/
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@Alexander Glanville-Wallis thanks for sharing. Check out all discussions/threads under this topic here: https://community.pipedrive.com/topic/whatsapp
Perhaps there's some others that want to provide you with feedback!
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@Alexander Glanville-Wallis Looks like your development team and I are in the same city.
More than the integration with Pipedrive, what I am excited about is the ability to share a single WhatsApp business account for communication.
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Amit Sarda said:
@Alexander Glanville-Wallis Looks like your development team and I are in the same city.
More than the integration with Pipedrive, what I am excited about is the ability to share a single WhatsApp business account for communication.
@Amit Sarda great! Yes, we can have one WhatsApp Business Account with many numbers, with all conversations visible within the admin account. Let's connect - [email protected].
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This is awesome! Great work guys 👏
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@Alexander Glanville-Wallis Great job! I have couple of questions:
1. Do I need to use Whatsapp for Business account? Right?
2. Will be Whatsapp conversation reflected in Pipedrive deal/contact?
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Arseniy said:
@Alexander Glanville-Wallis Great job! I have couple of questions:
1. Do I need to use Whatsapp for Business account? Right?
2. Will be Whatsapp conversation reflected in Pipedrive deal/contact?
Thanks!Hi @Arseniy
1. Correct, user will need WhatsApp for Business Account (which we can facilitate)
2. Currently in development. When a conversation is clicked Resolved, customer information, conversation content, channel and topic (i.e. new booking / next meeting) will be pushed into Pipedrive. This will work for inbound leads and existing customers. That's the plan!
Thanks
Alex
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Arseniy said:
@Alexander Glanville-Wallis Great job! I have couple of questions:
1. Do I need to use Whatsapp for Business account? Right?
2. Will be Whatsapp conversation reflected in Pipedrive deal/contact?
Thanks!@Alexander Glanville-Wallis Thanks for clarification))
1. From your experience - how much time did it usually take to start using Whatsapp for business, including verification process etc?
2. Is it possible somehow to keep using regular Whatsapp, not business one?0 -
Arseniy said:
@Alexander Glanville-Wallis Great job! I have couple of questions:
1. Do I need to use Whatsapp for Business account? Right?
2. Will be Whatsapp conversation reflected in Pipedrive deal/contact?
Thanks!1- There are pre-requisites before verification (i.e. your business being verified in FB Business Manager), having a number ready to use for registration. If these are already done, then verification from our end is reasonably quick. I.e. 1 week. Note: All submission approvals are at the discretion of WhatsApp.
2- WhatsApp Business (regular) and WhatsApp Business API can run alongside each other, however will need to use different registered numbers.
Hope this clarifies!
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Me envie o video de demonstração.
Grato,
Edival Santos - Brasilclin
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