Live Chat : Offline/Online
The Offline script is triggered instantly (and not after the timeout) when no user has activated the "I'm online" status on their Pipedrive account. This is very useful to avoid waiting for a visitor on the chat outside of our company's opening hours.
Now my question is: how to automate the activation/deactivation of the "I'm online" mode on your Pipedrive account so that you don't have to do it every day when you connect to Pipedrive?
I see two possible solutions but I can't find them on Pipedrive:
- enter the hours/days of availability in the personal settings
- configure the ChatBot by proposing to indicate the hours/days when the live chat is available or not
Comments
-
Great insights on automating the online status in Pipedrive! It would be awesome if we could set specific availability hours on platforms such as omegle new, making it easier for users to manage their chat presence. I am looking forward to more features!
1 -
@Maria Kenneth Unfortunately, these suggestions were put forward over a year and a half ago, and since then the live chat functionality has deteriorated more than it has improved, especially in view of other companies offering lower-cost Chat Bot tools. If you don't use Pipedrive's features that much, I suggest you look into a solution (there are hundreds out there).
0
