How do I cancel Pipedrive or my Solution Provider
I signed up for Pipedrive years ago after watching some videos by Paul Minor. Apparently following that link years ago is creating support headaches today. I occasionally rely on real-time chat from Pipedrive for system issues or to handle something I can't find in the standard help material. Recently that support has stopped and I'm being told to contact Paul Minor for even basic help. I've spent an hour trying to deal with simple workflow automation that seems to have a missing field but now end my day without completing a simple task.
A couple of questions as I evaluate my relationship with Pipedrive:
1- can I have my account separated from Paul Minor and return to the level of support I'm used to having from Pipedrive?
2- there are several CRMs that cater to my specific industry and the pain of switching has kept me from making a move. Seems like Pipedrive is giving me a really good reason to make the switch. I'm unwilling to continue with what I've recently seen if it isn't rectified. I pay annually, if I leave will I be refunded the prorated amount left in the year?
My team and I rely on real-time support to keep our business going without interruption and recent changes are untenable. Please advise.