Emails in timeline deleted when email address is changed / deleted
We have a problem with the email synchronisation, it's working too good. We often see that leads quit at one customer and join another customer. Or the company changes its name and email domain. That way we have a new emailadress for the same lead.
We want to 'archive' their old email address so the old emails stay in their pipeline since it can contain relevant information. Adding multiple email addresses and changing the label is confusing for my colleagues.
Is there a way to keep the old email address, but not make it visible in the lead's profile?
Hope to get an answer, thanks!