Live Chat on mobile

Frank Filippelli
Frank Filippelli Member Posts: 88
5 Up Votes 5 Likes First Comment Photogenic
edited February 1 in Sales CRM #1

I don't find that live chat works on the mobile app the way this video says it does...

https://support.pipedrive.com/en/article/live-chat

Can someone please make sense of this for me because I pay an extra $50/month to use this live chat function but I can't even find it on the mobile app.

Answers

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 15
    First Comment Name Dropper First Anniversary Photogenic
    PIPEDRIVE TEAM

    Hello @Frank Filippelli,

    Thank you for bringing this to our attention. It seems like the video in the article is a bit outdated, and we have brought this to the attention of our internal team. The Live Chat function is currently not supported within the Pipedrive mobile app, but you can access it from the Web App and with the desktop notification enabled, you will be alerted about new conversations.

    If you have any trouble setting up the notifications or any questions about the the Leadbooster add-on, kindly contact our support team.