Did Pipedrive Support change?

Paige Pennigar
Paige Pennigar Member Posts: 8 VERIFIED MEMBER
Second Anniversary 5 Likes Name Dropper First Comment
in Sales CRM #1

I used to be very impressed with the support chat (someone would answer my questions in a reasonable amount of time). I have a fairly urgent need (the email tool is down and it's something with Pipedrive, not my email). I went to chat with support and only am given a bot option, with no ability to type anything - only options to select different topics, none of which are remotely related to my issue. We have been struggling with Pipedrive functionality for a while now and this possible change in their support structure only fuels the fire for us to head elsewhere.

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Answers

  • Sophie
    Sophie Pipedrive Team Posts: 199 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #2

    Hi @Paige Pennigar,

    We're sorry to hear that you have been having trouble getting in contact with our support team.

    We did have a slight adjustment in April that affected support but it does not look like this is the reason for the issue you described.

    You can view our support information here- https://support.pipedrive.com/contact-us

    If you are having an email sync issue, you should select the option "syncs" when prompted by the bot. It's important to select the correct topic and continue with the bot prompts to get you connected to the correct department! This will ensure you get the support you need as efficiently as possible! Unfortunately, if you do not select any topic, you will not be connected with support.

    Depending on the support volume on the day you reach out, it could take some time to get a reply but if you need to log offline and you have not been connected to support yet, someone will follow up with you via email!

    I hope this helps to clarify a bit further!

  • Michael Morthorst_23615
    Michael Morthorst_23615 Member Posts: 6 VERIFIED MEMBER
    Third Anniversary First Comment Photogenic
    #3

    Completely agree, I have tried now for 30 minutes but always get stuck with the (so called) "AI bot". Absolutely disappointing.

  • Mariia
    Mariia Member Posts: 0 NEW MEMBER
    #4

    Agree on the comments above.Always waiting in the long queue, even after going through all of the useless Bot options (which are completely useless for experienced users).Once well-recognized Pipedrive Support quality is gone and dragging the product value down.

    Agree on the comments above.Always waiting in the long queue, even after going through all of the useless Bot options (which are completely useless for experienced users).Once well-recognized Pipedrive Support quality is gone and dragging the product value down.

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