Impossible to send email campaigns.
Answers
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There is supposed to be a fix going in today, its 3.34CT and still nothing from Pipedrive support. This is extremely disappointing and the lack of communication is outrageous. You can do better than this Pipedrive.
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@Eleonora when you're sending one-to-one, are you sending from within Pipedrive or using another mail tool like Outlook?
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is there any updates on this from Pipedrive on campaigns working again? We have heard nothing back.
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@Melani De Sousa We usually send 1 to 1 emails via Outlook, but it happens that we also send them from Pipedrive. I've done some testing and it seems that one-to-one emails in Pipedrive are delivered normally
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yes it’s Pipedrive campaigns having the issue, not the 1-1 emails
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yes one part of the issue .
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@pipedrive This is a lie.
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Hello everyone,
We understand this situation is far from ideal and assure you that if a quick fix were possible, it would have been implemented already. Our team is doing everything possible to mitigate the issue.
Since resolving this involves working with a third-party tool affected by the abuses of some users who were not compliant with our terms, we need some extra time to get everything settled.
This issue is not being taken lightly. We fully understand the severity of the situation, and while asking you to wait may seem like we're not taking action, I assure you that we are.
Regarding our status page, it is designed to signal issues with Pipedrive and its features. In this case, the root cause is not with Pipedrive itself, as our tool is working as expected, but with abusive behavior from bad actors.
We will keep you posted, and our Support Team will update any tickets you have open with us as soon as we have more news. We truly appreciate your understanding as we navigate this challenging situation.
Thank you.
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Any News Guys. I'm stuck?
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@Leonardo Zimmermann thanks for the update. My frustration was the days between communication in this thread, and no proactive communication via email for users of the campaign features. The status page should reflect the core functionality of the services. I get what you are saying, BUT not being able to send to 1 of the 2 top B2B email service providers for 2+ weeks? Third party or not, there is no such thing as no communication, we are paying you. @Eleonora I also have seen some success sending to MSFT yesterday, we will see…
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any updates here Pipedrive please? Also nothing about this on your status page. Noted above that it doesn’t need to be, but it doesn’t matter if it’s 3rd party issue or not, the Pipedrive automated campaigns are not working & haven’t for over a week now.
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Unfortunately, my organization did not receive this explanation and now we have contacts marked as "bounced." Anyway that this can be changed?
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Today we tested sending email campaigns to almost 2000 recipients. More than 1700 emails were delivered, which is a significant improvement compared to recent days when we couldn't even receive the test email to the addresses of our organization. However, many recipients who normally receive our emails sent through Pipedrive campaigns are in a blocked status, so they did not receive our email.
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Our company is experiencing the same issues. We recently cleaned our contact list as recommended by Pipedrive. Once done, there was assurance that we would not experience further issues. However in our most recent campaign sent to roughly 7,000 contacts, almost 35% of the emails came back "Blocked". These blocked contacts are to many individuals who we interact with often and have received emails for over a year without issue.
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still hasn’t been resolved
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@Eleonora 😯 I am just discovering that discussion!!! We had the same issue and Pipedrive answered it was because of our contact list and ask to clean. I did a big one and it worked but I am wondering if it was really because of our contacts….. Is this problem solved and since when? Was it a general problem from Pipedrive ?
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@Pauline MARIET right, support does not acknowledge this and blames your list. It's just terrible comms and messaging. Stuff happens, we work in the industry, it's fine, we get that. The blame and no comms are my only issues. Keep trying to fix it, we all support you and understand this sucks. Just talk with us and treat us like humans. If you need consulting on how to do better, your community can help. #engage.
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Hi everyone,
We’re reaching out to provide further clarification regarding the issue we’re experiencing with our Campaigns feature. It’s important to clarify that this isn’t a technical issue on our side but rather an issue involving anti-spam organizations dedicated to combating spamming. We want to address these concerns in detail to ensure you understand the situation better and suggest ways in which you may be able to assist.
We’re confident that this isn’t an issue caused by Pipedrive, but by certain users who have been conducting poor email marketing practices. The impact of this is that other users sharing the same email delivery domain have been blocked and are experiencing significantly higher bounce rates when using Campaigns.
We’re currently undertaking a thorough investigation of this issue and taking necessary action to prevent any further disruption to the Campaigns feature. This includes determining which customers are contributing to this issue and taking appropriate action to mitigate any impact moving forward. We’re also working closely with anti-spam organizations to try and resolve this issue as a priority, so your emails will be delivered as usual.
In addition to identifying all accounts that may have contributed to this issue, we’re asking all customers to undertake and maintain correct email list hygiene by ensuring their email data lists are clean and by reviewing them every three to six months. The following article Campaigns: best practices for email list maintenance outlines why this is important and how this may be done.
We greatly appreciate this and thank everyone who has made and continues to make efforts to maintain a clean emailing list.
Thank you,
The team at Pipedrive0 -
Hello Andreia. Thanks for the update. Will this issue accelerate automated double opt-in development? I'd think that an automated double opt-in email sent to verify a subscribers email address would fix this current campaign issue. I will turn this feature on as soon as it becomes available.
It would also be nice to also have a bulk/automated process to send out double opt-in emails to all our subscribers because I don't fancy manually doing this for our ~1700 subscribers 😰
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I completely agree with you @Richard. We should also be able to customise the double-opt in message as the emails that my company's community want/need to receive (in many cases we use campaigns to send out email we are contractually obligated to send out to individuals) are not marketing emails, they are important updates and messages they've paid for. Having a double opt-in message that incorrectly says "marketing emails" has confused many of our users and caused hours in back and forth.
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@Andreia Costa You keep repeating from Pipedrive side that this is not a technical issue from your company but if that is the case, why are all our automations with a "send campaign" on the workflow getting errors?
It's not like they are sent and they bounce, directly the automation gets an error and the campaign is not being sent. How isn't that a Pipedrive problem?
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I would like to know also if the workflows with campaign emails in them are all going to start working again once this is sorted ?
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Anyone know if this issue has been resolved?
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Hello everyone!
We are pleased to inform you that after successfully identifying and addressing all the spam traps, we were able to work with the anti-spam organisation to lift the blocklist. This ensures that your emails will now be delivered as expected and will no longer see the higher bounce rates. If your account still has Double-Opt-In (DOI) enforced, you can contact our support team to understand the actions you can take to complete the review to lift the DOI and send Campaigns.
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Hello everyone, we have the same problem. I have now received the following response from support:
"The campaign team has informed me that a new restriction has been implemented. We have received information that our customers are using too much role-based email and that this action is impacting the deliverability of our customers' emails.Role-based emails are any emails that represent a role and not a person.Like sales@ / support@ / info@ / admin@ / administrator@ and others.Since it is common practice worldwide to not allow role-based emails in a mailing list, we have made the same improvement as our competitors. This will improve the quality of deliverability, which is the most important thing for us.Thanks for your understanding."
However, around 70% of our existing customers have email addresses with info@ or service@. As a result, it is no longer possible for us to inform our customers about innovations.
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Hello everyone,
we have the same problem. I have now received the following response from support:"The campaign team has informed me that a new restriction has been implemented. We have received information that our customers are using too much role-based email and that this action is impacting the deliverability of our customers' emails.Role-based emails are any emails that represent a role and not a person.Like sales@ / support@ / info@ / admin@ / administrator@ and others.Since it is common practice worldwide to not allow role-based emails in a mailing list, we have made the same improvement as our competitors. This will improve the quality of deliverability, which is the most important thing for us.Thanks for your understanding."
However, around 70% of our existing customers have email addresses with info@ or service@. As a result, it is no longer possible for us to inform our customers about innovations.
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