Livechat only for admins?

N_M
N_M Member Posts: 4 VERIFIED MEMBER
First Comment Photogenic
in Sales CRM #1

i cannot use the livechat feature unless i'm a global admin. is this correct?

No-one of my sales people can't see the livechat menu-item unless i set them global admins.

To be clear: in the permission list they the option LIVECHAT is always enabled and the permissions are correctly assigned. I asked support but no answers in two days.

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Answers

  • Leonardo Zimmermann
    Leonardo Zimmermann Pipedrive Team Posts: 158 PIPEDRIVE TEAM
    Third Anniversary 100 Comments 5 Answers 5 Likes
    #2

    Hey, @N_M!

    If settings are correct, this shouldn't be happening. To investigate this further, we would lçove to have some visuals of what regular users see when trying to access the feature.

    Can you please reach out to our Support Team with these visuals, so that we can look into it?

    Feel free to share this thread with the team when speaking to them.

    Thank you :)

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