Livechat only for admins?

N_M Member Posts: 2
First Comment Photogenic

i cannot use the livechat feature unless i'm a global admin. is this correct?

No-one of my sales people can't see the livechat menu-item unless i set them global admins.

To be clear: in the permission list they the option LIVECHAT is always enabled and the permissions are correctly assigned. I asked support but no answers in two days.