Missing and Disappearing Activities

Larina
Larina Member Posts: 2 NEW MEMBER
edited August 2024 in Sales CRM #1

Saw that another user reported this same issue 2022 and engineers were working on issue. We are having same issues. Activity ICON shows we have 7 but when we click in contact card there is activity is not showing.

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Answers

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,327 COMMUNITY MANAGER
    1000 Comments 250 Likes 25 Answers Third Anniversary
    #2

    Hi @Larina this could be due to a few different reasons, and it’s hard to tell which one it is without more details on your context. Have you checked if activities are linked to the deal directly but not the contact? In that case, the activity wouldn’t show in the deal contact but in the deal itself.

    Another possibility is that your browser thinks there are open activities when there aren’t anymore. In that case, try clearing your browser’s cache and cookies and then check if the activity counter still shows a number.

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