What's the status? Request to allow updating of an activity w/o notifying guest

Elise Brown
Elise Brown Member Posts: 13 VERIFIED MEMBER
Fourth Anniversary 5 Up Votes 5 Likes First Comment
edited November 4 in Ideas and Product Feedback #1

Hello, I've made this request multiple times. We sometimes need to make a minor update to an activity for internal purposes only. Thus, we do not wish for the invited guest (our customer) to receive an update because it is confusing for them.

PLEASE let me know when we can expect this. Many other platforms provide the option to NOT notify guests upon an update.

Thank you!

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  • Franki_SaaShop
    Franki_SaaShop Member Posts: 11 VERIFIED MEMBER
    Second Anniversary First Comment Photogenic
    #2

    I 100% agree on this, and have had a lot of our Pipedrive customers make this complaint as well.

    The only workaround I have found, is editing the meeting/invite for the Google calendar side and when saving Google asked if you would like to send the update to the invitee(s) or not. Since I have two-way sync turned on it also updates in Pipedrive.

    I have not tested out whether this works in Outlook. But, if Outlook gives you the options to not send updates to other guests AND you have two-way calendar sync on, it should work.

    It is inconvenient, but since I need to accurately track how long my sales/consultation calls last - it's my only option.

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