Phone Customer Service Help for EVERYONE!!!
I have so many questions in different areas; all I would need is a Google Meet with a live human to ask my questions and have an actual response. However, because our company doesn't have the "more expensive" membership we are not allowed that type of help. I have to spend hours of my time searching for videos that do not include the information I need for my specific company's needs. Trying to get help via email and chatbot is a joke, again spending hours gathering screenshots and back-and-forth emails is incredibly inefficient. I have been requesting help on one topic since October and not one person can answer my question effectively. It would probably take a 5 to 10-minute screen share but nope we don't pay enough for that level of service. Thanks, Pipedrive for your help.
Answers
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Hello @nkm2442_,
Thank you for sharing your concerns. We truly strive to provide the best support for every user. However, offering live, one-on-one support like a Google Meet for everyone would require resources beyond our current scope. That said, we’re actively working on improving our support experience via chat and email to serve your needs better.
For your specific issue, we'll contact our support team right away to see how we can assist you further. Someone will follow up with you as soon as possible to determine the next best step. Thank you!
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Pipedrive is pretty user friendly and easy to figure out with a little exploring. It's hard for any product like this to offer hands teaching at such a low monthly service fee.
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I agree that it is user-friendly for the most part, which is why we selected it. I have been asking for help via email since October to provide an answer to what I think should be an easy answer, but I have yet to get anyone to give me a solution. I understand that AI is the way of the future but when it doesn't actually help your customer solve their problem then I do not believe that is great customer service.
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