What is the best UX/UI way to log all mobile phone call activity?

TWOpass
TWOpass Member Posts: 4 VERIFIED MEMBER
First Comment
edited March 12 in Ideas and Product Feedback #1

I have a small outside sales team. They are all iPhone users. We recently launched Pipedrive to 3 of the 8 members. I expected that Pipedrive would prompt us to log an activity for both in and outbound calls. I see now that w/ iPhone Pipedrive doesn't do so for inbound calls and the outbound must be started from the Pipedrive app. This is not nearly as user friendly as I would have expected.

In searching this iPhone Pipedrive call logging issue, I see most of the threads are at least 1+ year old. The suggestions seem to be focused on purchasing an add in like JustCall. Is this the best solution users that are primarily mobile Pipedrive users have come up with? I believe I am right that this essentially doubles the cost of Pipedrive.

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  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 229 PIPEDRIVE TEAM
    Third Anniversary 25 Answers 100 Comments 25 Likes
    #2

    Hello @TWOpass,

    As you might have already seen, this is an iOS limitation we are facing, and there isn't any easy workaround to enable the logging of incoming calls through the iOS mobile app.

    We will forward this post to the Ideas and Product Feedback channel to bring more awareness for a better solution, and with enough upvotes, we should be able to get more priority on it!

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