adding VAT number

Piotr_PLPL
Piotr_PLPL Member Posts: 4 NEW MEMBER
First Comment
edited March 17 in Sales CRM #1

Hi guys, I can't add VAT number. EU coutry prefix is already installed but my VAT number doesn't work… How I can solve it?

Best, Piotr

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Answers

  • Nikolai Sokolov
    Nikolai Sokolov Member Posts: 179 VERIFIED MEMBER
    Fourth Anniversary 100 Comments 5 Answers 25 Likes
    #2

    Hi @Piotr_PLPL just to double check: you're talking about the billing section, right? This screen here:

    image.png

    If something is off, try reloading the page or emptying browser cache. That field is a simple text field and shouldn't be a problem.

  • Piotr_PLPL
    Piotr_PLPL Member Posts: 4 NEW MEMBER
    First Comment
    #3

    Hi, thank you for your advise. I have tried it, deleted cookies, browse history…changed browser and still doesn't help. I've also deleted adress and added it again, but shows that VAT number has a wrong format.

    image.png

    Don't know how I can solve it… Any ideas 🙄

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,421 COMMUNITY MANAGER
    1000 Comments Fourth Anniversary 250 Likes 25 Answers
    #4

    Hi @Piotr_PLPL if your VAT number is not being accepted, and you have verified it against official records (VIES VAT check here), please contact our friendly neighborhood support team for further assistance.

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