Why has no one at Pipeline responded for months, re: deceased account member

Seth Lopez Estate
Seth Lopez Estate Member Posts: 4 NEW MEMBER
First Comment Photogenic
in Business Talk #1

My son passed away in February, last year, and I am the legal administrator of his estate. Because of complexity/complications, I was not able to learn where he had accounts or subscriptions, nor have access to his bank accounts until January of this year. Since, I have tried to reach Pipeline multiple times via support@pipedrive and no one has responded. His bank account has been charged each month since last February, for the reasons stated above I could not stop payments. I'm requesting that a refund be provided for these unused services and to have the account closed. Please advise? Thank you, Leticia Lopez

Tagged:

Answers

  • Irina Iglesias
    Irina Iglesias Admin, Pipedrive Team Posts: 58 PIPEDRIVE TEAM
    Fourth Anniversary 10 Comments First Answer Name Dropper
    #2

    Hello Letícia,

    First and foremost, I want to extend my heartfelt condolences during this difficult time. I’m truly sorry for the delay in getting back to you.

    To better assist you, could you kindly let me know which email address you’ve been using to reach out to us? This will help us locate your messages more quickly and ensure we respond as soon as possible.

    Also, to make sure you're trying to reach out to us to the correct email address, this should be the one: support@pipedrive.com

    Thank you for your patience, and please don’t hesitate to let us know how else we can support you.

  • Seth Lopez Estate
    Seth Lopez Estate Member Posts: 4 NEW MEMBER
    First Comment Photogenic
    #3

    Hi Irina. I wrote to Pipedrive at support@pipedrive.com on February 13, 2025 and March 14, 2025. I didn't receive a reply to either message. Moreover, my emails consisted of more than a request. I attached my son's death certificate, the "Letter of Administration" which proves that I am the legal representative of his estate, and my ID. I do hope that you will help me arrive at a resolution, and without further delays. Only today I prepared, but have not sent, a draft of a complaint for The Better Business Bureau as well as the Attorney General of New York.

    I posted here in the community forum— in spite of the fact that my concerns are not really appropriate for public airing—only because the support@ didn't work. So, please reply to lopez@serv.net

    Thank you, Leticia

Categories