Contacting Customer Support

Randy Jones
Randy Jones Member Posts: 2 VERIFIED MEMBER
Fourth Anniversary First Comment Photogenic
edited April 9 in Sales CRM #1

It has been more than two weeks and cannot get a response from customer service. just the Bot and that is not helping. Has Pipedrive gone to the Highest payer gets help model?

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Answers

  • Tony Xavier
    Tony Xavier Pipedrive Team Posts: 237 PIPEDRIVE TEAM
    Third Anniversary 25 Answers 100 Comments 25 Likes
    #2

    Hello @Randy Jones,

    We are sorry to hear about your experience. While reviewing internally, we found a minor glitch with the bot preventing the conversation from being assigned to our experts. This has been fixed, and we can also see that our team is already in touch with you via email.

    You can continue the conversation by email, or you can also start a new chat. You can learn more about the availability and timing of support here.

  • Chonweeney
    Chonweeney Member Posts: 3 VERIFIED MEMBER
    First Comment
    edited April 16 #3

    That sounds really frustrating! Hope they get back to you soon — good support should be for everyone, not just the highest payer.

    4o

  • Randy Jones
    Randy Jones Member Posts: 2 VERIFIED MEMBER
    Fourth Anniversary First Comment Photogenic
    #4

    They eventually did and said it was a glitch in the Bot which they fixed. Thanks for the response.

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