Customer Support Quality Has Dropped – Feedback from a Loyal User

Carol-Bali

I'm getting increasingly frustrated with the current level of customer support from Pipedrive. It's becoming harder and harder to speak with an actual human or receive timely responses.

At one point, I had to wait almost two days just to hear back from someone. I used to genuinely appreciate your customer support, and that was one of the main reasons I chose Pipedrive over other CRMs. But this recent decline is really starting to wear me down.