Has anyone been able to set up a google voice VOIP number to work with pipedrive calling function on

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Joel Torr
Joel Torr Member Posts: 1
edited July 2022 in Sales CRM #1

The only options i see so far are facetime, Skype for business and microsoft teams...all of which are overkill. 

 

I'd rather not pay for a weighty integration, when all i need is a voip number...

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  • Inês Batata
    Inês Batata Posts: 2,052 PIPEDRIVE TEAM
    5 Likes First Anniversary First Answer Name Dropper
    edited July 2022 #2
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    Hi @Joel Torr !

    You should be able to connect any VOIP caller to Pipedrive, as long as you know what calling syntax to use. In your case, seeing as Google Voice is not one of the default options in the drop-down menu, you need to choose "custom" and then enter the syntax manually: Callto Syntax: Make VOIP calls from Pipedrive.

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    If you're still not successful or encounter any issues, please reach out to our Support team so they can help you troubleshoot and investigate further.

  • Casey Ariail
    Casey Ariail Member Posts: 6
    First Comment Photogenic First Anniversary
    edited July 2022 #3
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    Hi @Joel Torr !

    You should be able to connect any VOIP caller to Pipedrive, as long as you know what calling syntax to use. In your case, seeing as Google Voice is not one of the default options in the drop-down menu, you need to choose "custom" and then enter the syntax manually: Callto Syntax: Make VOIP calls from Pipedrive.

    image

     

    If you're still not successful or encounter any issues, please reach out to our Support team so they can help you troubleshoot and investigate further.

    What is the call syntax for google voice? Not finding it anywhere. 

  • Luke
    Luke Member Posts: 1
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    Has there been any word on this?

  • RyanVideo
    RyanVideo Member Posts: 1
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    I found this by doing some digging. It partially works. When you click the phone # it opens Google Voice, but butchers the phone # and tries to make it international. So...it doesnt work. I'm trying to figure it out but as of yet, have no luck.

    Call someone from a URL with Google Voice

    1. Sign in to your Google Account.
    2. In the address bar, enter “https://voice.google.com/u/0/calls?a=nc,%2Bphonenumber”.
    3. Make sure to replace phonenumber with the number you want to call without hyphens. 

    Tips:


  • Glad4G
    Glad4G Member Posts: 1
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    I have found a pretty good work-around. Works great for me. Here is the link to the solution with explanation and video.

    https://community.pipedrive.com/discussion/11767/google-voice-integration-or-other-low-no-cost-integration

  • gkaradimas
    gkaradimas Member Posts: 4
    Name Dropper Photogenic First Comment
    edited October 2023 #7
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    Still seems like this is unsolved, and the workaround is clunky. Where would the syntax be located to make a custom VOIP addition for a Google Voice #? Also, what's the reasoning behind not having Google Voice as a standard option? Just for my own curiosity.

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