Need for an internal Chat for the company as part of Pipedrive basic features !

Hello there ! 

I hope you are taking care of your health ! I wish sometimes in the near future you will develop an internal Chat in Pipedrive so employees can communicate between them about the deals. That would be fantastic. Imagine being able inside a deal that is followed by several people of the company to post a comment, ask a question, ask about an update (as the CEO) or simply communicate with another member of the team about the deal and keep track of the instructions given to a sales person in charge for example... That would really help. I don't know why it has not been developed already... Pipedrive is a GREAT team tool... We need to communicate between us without using external tools. We use so much What's App or Slack as a workaround solution... We would rather stay inside Pipedrive ! We have Email, Deals, Activities, Contacts and Products but no internal Chat. I feel it is a must have... Thanks !!

1
1 votes

· Last Updated -

Comments

  • Dailius Wilson
    Dailius Wilson Posts: 11
    edited April 29 #2

    Ive seen this be extremely beneficial!

  • Amit Sarda - Pipedrive Consultant - AmitSarda.xyz
    edited April 29 #3

    Until the point where this is a standard feature, you can use Asana to start a discussion about any open deal in your browser window. You will have to use Chrome Web Extension for Asana.

    1. Open the deal.
    2. Click the Asana Chrome Extension.
    3. Click the link so that the link to the deal gets included.
    4. Assign a project to the task.
    5. Assign the task to a person. 
  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited February 24 #4

    We've actually just gathered a team to work on this. It was always in our plans but recent events have been speeding up the need for this. Any other suggestion around the topic you have please do share here!

  • Eric Wilhelm
    Eric Wilhelm Posts: 2
    edited April 2020 #5

    We've actually just gathered a team to work on this. It was always in our plans but recent events have been speeding up the need for this. Any other suggestion around the topic you have please do share here!

    Any updates on a time-frame for this?  This would be a highly beneficial feature!

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited April 2020 #6

    We've actually just gathered a team to work on this. It was always in our plans but recent events have been speeding up the need for this. Any other suggestion around the topic you have please do share here!

    @Eric Wilhelm I wish I could but it's always very tricky to give timeframes in software development and I wouldn't want to give a date that is too optimistic. Sorry for the deflecting answer but one thing I can promise you, there is a team literally working on this right now so it can't be too far away anymore 😇

  • Eric Wilhelm
    Eric Wilhelm Posts: 2
    edited April 2020 #7

    We've actually just gathered a team to work on this. It was always in our plans but recent events have been speeding up the need for this. Any other suggestion around the topic you have please do share here!

    Thanks for the reply @Mike van der Valk , looking forward to it!

  • Guillaume_1141
    Guillaume_1141 Posts: 67
    edited April 29 #8

    Thanks Mike, I am happy to know you are working on it. I think a very good model for this could be Slack features. We use Slack creating channels for each deal we have to discuss about so we can keep track of the chats without mixing everything as when using What's App for example. I really look forward to trying this new pipedrive feature soon. All the best.

  • Jazmin Poyser
    Jazmin Poyser Posts: 28
    edited February 24 #9

    This is excellent @Mike van der Valk and precisely what we are after.  Given this thread was 8 months ago, just wondering if there is any further update on progress? 

    In advance, thanks so much.

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited November 2020 #10

    This is excellent @Mike van der Valk and precisely what we are after.  Given this thread was 8 months ago, just wondering if there is any further update on progress? 

    In advance, thanks so much.

    Hi @Jazmin Poyser we ran into a few things along the way but we aim to still roll it out this year and otherwise very early next year 🚀

  • Jazmin Poyser
    Jazmin Poyser Posts: 28
    edited February 2021 #11

    This is excellent @Mike van der Valk and precisely what we are after.  Given this thread was 8 months ago, just wondering if there is any further update on progress? 

    In advance, thanks so much.

    Ok that's great, thank you for the update @Mike van der Valk  - we look forward to the feature!

  • Guillaume_1141
    Guillaume_1141 Posts: 67
    edited January 2021 #12

    This is excellent @Mike van der Valk and precisely what we are after.  Given this thread was 8 months ago, just wondering if there is any further update on progress? 

    In advance, thanks so much.

    Hello Mike, any update on this ??

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited January 2021 #13

    This is excellent @Mike van der Valk and precisely what we are after.  Given this thread was 8 months ago, just wondering if there is any further update on progress? 

    In advance, thanks so much.

    Hi @Guillaume We're currently rolling out the @-mentioning to all users, to make sure all goes well this takes some time but we're on it! :) 

  • Jazmin Poyser
    Jazmin Poyser Posts: 28
    edited February 25 #14

    @Mike van der Valk the @mentioning is great, we have been trialing it out.  It would be great to have a Notification centre within Pipedrive too, rather than the only notification being via email. i.e. like Facebook notifications. 
    Also, is there a plan to have a chat box like Gmail hangouts or direct messaging within Pipedrive.  I actually thought that was the "internal chat feature" that was in the works to be rolled out end of last year/early this year.

  • Guillaume_1141
    Guillaume_1141 Posts: 67
    edited January 2021 #15

    @Mike van der Valk the @mentioning is great, we have been trialing it out.  It would be great to have a Notification centre within Pipedrive too, rather than the only notification being via email. i.e. like Facebook notifications. 
    Also, is there a plan to have a chat box like Gmail hangouts or direct messaging within Pipedrive.  I actually thought that was the "internal chat feature" that was in the works to be rolled out end of last year/early this year.

    Exactly. That is what I am talking about also. Internal chat with live direct messaging feature. Very important. I have been using @Comments for months now. It is great but it is not a chat service. 

  • Mike van der Valk
    Mike van der Valk Posts: 4,376 PIPEDRIVE PRODUCT MANAGER
    2500 Comments 25 Likes Second Anniversary First Answer
    edited February 25 #16

    Thanks @Jazmin Poyser and @Guillaume the notification centre is coming. Regarding the chat box this is something the team is currently discussing.

  • Guillaume_1141
    Guillaume_1141 Posts: 67
    edited January 2021 #17

    Thanks @Jazmin Poyser and @Guillaume the notification centre is coming. Regarding the chat box this is something the team is currently discussing.

    @Mike van der Valk internal Chat box would be a total game changer !!! Just think about how the teams work together now from home...

  • Andrew Arroyo MAIN
    edited April 2021 #18

    Is there any apps that we can use that will do this for now? 

  • Unallocated
    Unallocated Posts: 1
    edited March 2021 #19

    Would love an update, or app suggestion in the meantime? It would be a game changer for our use.

  • Fairhope Iron Works
    edited November 2021 #20

    It's funny. A co-worker and I were just talking about this earlier. Create a better communication with the office and the shop. Have we made any headway with this idea? 

  • Bob Harper
    Bob Harper Posts: 9
    First Comment
    edited July 22 #21

    @Mike van der Valk Any update on this?

  • Guillaume_1141
    Guillaume_1141 Posts: 67
    edited July 22 #22

    I wonder why it takes so much time to develop. Or may be they dismissed.. I still miss being able to chat inside Pipedrive from any deal or project with the other users in my company. I would use it every single day... 

  • Hello Mike, has there been any update on this? We're using the Projects add-on, but it doesn't seem like I can comment on a task. So am unsure how to discuss tasks with my team for example assigning them a design proof to complete. Thank you, Erin