Watch the recording: "Sales and Marketing amid the COVID-19 pandemic"

Mike van der Valk
Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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edited July 24 in Business Talk #1

 

https://pipedrive.hubs.vidyard.com/watch/qnwhmnxpCzeXanWBiq2Qsy

Thanks everyone for attending the first of which will be a series of online events brought to you by Pipedrive 🙏🏼
And thank you @Matt Heinz , @Lisa Coyle , @Chris Shipley and @Sergei Anikin for your insights.

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Comments

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited October 2020 #2

    By: @Josh Mottashed 

    We've added SalesMsg a while back... and been paying for it for quite some time but have always hoped that Pipedrive would have its own tools to msg/sms both by advertising an established number to sms/text to us and also outbound but connect in the best way with our "Deals". That coming soon? 

    Thanks for sharing @Josh Mottashed , I've passed on the feedback to the team. We don't have a team working on it now, but I know we have one PM who's dedicated to exploring this.

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited February 24 #3

    By: @Lewis Houghton 

    Has there been any progress on the Calendar sync integration with Microsoft? The bug sends meeting updates to hundreds of customers (even last year) just because of the activities. Support has blamed Microsoft API but it's not functional.

    I'll get back to you on this @Lewis Houghton checking with the team ;) 

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited February 24 #4

    By: @Rajit Aggarwal 

    What can we do for conventional business sales people. who are on the field how can they manage in this crisis. So I would like to have some insights. With huge sales cost we don't want to loose them but we actually want to know what can we get from them to get the best in these times?

    Thanks for sharing @Rajit Aggarwal perhaps @Lisa Coyle or @Amit Sarda can share some of their experiences.

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited October 2020 #5

    By: @João Baptista 

    Hi.
    What are the best strategies for selling services at this time?

    Thanks for asking @João Baptista I see you've already gotten some useful answers here: https://community.pipedrive.com/question/5e85fffc1e197f6a9ac4406c

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 24 #6

    By: @Greg Thurmond 

    It would be helpful to log "Text" as an activity in Pipedrive. texting has become a key way to reach customers in this difficult times. I need to track this activity.

    @Greg Thurmond thanks for asking. You can already create a custom activity type to do this. Someone in our Product Management is currently exploring logging the texts in PD though.

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited October 2020 #7

    By: @Martijn Vriesinga 

    When can we expect an whatsapp integration for pipedrive?

    @Martijn Vriesinga thanks for sharing, tagging @Arseniy here to receive this feedback. There's no ongoing project but our team is gathering research around it at the moment.

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 24 #8

    By: @Edgar Bello 

    What are you doing to motivate your sales team?

    Thanks for asking @Edgar Bello . @Kelsey Bratcher curious to hear if you had heard any tips & tricks from the people you work with.

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited October 2020 #9

    By: @Samantha Mant 

    Does the panel think that a video email facility like BombBomb has value now particularly where you would have dealt with customers face to face before? is this too intrusive or a welcome new interaction?

    @Chris Shipley perhaps you have some input for Samantha?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #10

    By: @Edgar Bello 

    What are you doing to motivate your sales team?

    Thanks for asking @Edgar Bello . @Kelsey Bratcher curious to hear if you had heard any tips & tricks from the people you work with.

    Another question on the webinar was: 
    How do you motivate your team with some people being "alone" and on their on 24/7 during lockdown?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 24 #11

    By: @Jeremy Litow 

    Matt seems to be suggesting we follow the tenets of the 'Challenger Sale", yes?

    @Jeremy Litow thanks for asking. We're having Matt Heinz set up an account with us so het can get back to your question and others here :) 

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited October 2020 #12

    By: @Haroon Mushtaq 

    How should we deal with customers in a better way, virtually, where we used to visit them physically???

    @Tim Berman what are some of the things working for you here?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited April 2020 #13

    By: @David Watts 

    What type of content are prospects most likely to engage with at this time?

    @David Zisner what works for you guys?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #14

    By: @Tagan Horton 

    How can you use PD to streamline communication between multiple organizations and buyers?

    @Tagan Horton thanks for asking. Could you specify what exactly your use case is. Do you use email a lot or are you calling more? Anything can obviously be logged with activities on your organizations and contact persons but if you can explain your use case a little more we can help you out with some answers :) 

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #15

    By: @Dirk Cummins 

    How are you reaching new prospects who are not reading emails or answering phones?

    This was one of the most upvoted questions during the webinar, thanks for asking @Dirk Cummins . @Lisa Coyle do you have any answers for Dirk?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #16

    By: @Greg Thurmond 

    It would be helpful to log "Text" as an activity in Pipedrive. texting has become a key way to reach customers in this difficult times. I need to track this activity.

    @Greg Thurmond thanks for asking. You can already create a custom activity type to do this. Someone in our Product Management is currently exploring logging the texts in PD though.

    @John Edwards also asked: 

    Is there a way to add imessage or text to Pipedrive automatically like it does with email and phone calls?

    Just tagging @Ashwin Kumar here who's researching texting with Pipedrive at the moment.

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited November 2020 #17

    Another one by: @Tagan Horton 

    How can you encourage less advanced markets to make events virtual?

    @Boris Tsibelman any insights on this?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #18

    By: @Samar 

    Workforce(salesforce) productivity becomes more evident in the context of crisis, right?! How the sales manager can direct their efforts in the sales force?

    @Bernd Auer you lead a team right, how do you cope with this?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #19

    By: @Tom Hernandez 

    Besides checking in with customers, do you have any suggestions for keeping a sales and operations team productive while not being able to work on-site projects throughout the U.S?

    @Sergei Anikin answered this question during the webinar, let us know if you have more questions!

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #20

    By: @Alexander Hatzold 

    Hey there - we are using the schedule tool to create more online - presentations, but is there a way to integrate it into our corporate design. some people signing up seem to be irritated, that it doesn't feel like our website anymore. is there a way to fix that?

    @Alexander Hatzold thanks for asking, I answered you here, let me know if you have more questions :)https://community.pipedrive.com/question/5e86018d72d0562eb73582aa

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited April 2020 #21

    By: @Nick Rainsford 

    Is there anyone here selling in to Enterprise? How has it changed for you?

    @Mo Malayeri how have things changed for you guys?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited February 24 #22

    Another by: @Christoph Suwelack 

    Can Pipedrive extend 14 days trial of the Professional Plan to 90 days?

    @Diogo Bronze what can we do here?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 24 #23

    By: @Joe Barnes 

    We are receiving a growing number of requests from our customers who are struggling to meet the subscription payments.
    What are your thoughts on this?

    @Amit Sarda any insights what your clients are doing?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 24 #24

    By: @Willvin Gomez 

    I'm on the real estate industry, any recommendation on the best approach to do nowadays?

    @Joseph Valenti any suggestions?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #25

    By: @Carlos De La Torre 

    How do you approach insurance needs on a cold call? I sell association insurance and have found it difficult during these past couple of weeks.

    @Carlos De La Torre unfortunately I don't know by heart who in this community works in a similar field. Perhaps you can re-ask this question on the community itself tagging the specific topics? I'm sure some of us here can share some of their insights.

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited February 24 #26

    By: @Colton De Vos 

    Our company provides IT services that businesses need right now for secure work from home collaboration environments. What are some ways we can connect with prospects without coming across as opportunistic or pushy - genuinely wanting to help other businesses get what they need to keep working.

    @Amit Sarda @Boris Tsibelman @Robert Luna do you consults companies in a similar situation?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited February 24 #27

    By: @Artashes Arakelian 

    My firm is a mashining tool distributor, so its very hard to sell without the physical contact... What should we do ?

    @Tim Berman how do you deal with this in these times?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited April 29 #28

    By: @Carlos Alberto López Rosales 

    I work for a company that sales Digital Media for physical stores, how do you think it could be the future in this field? is it ok to try to sell today?

    @Joshua Hindman do you have any advice, do you work with companies like this?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 29 #29

    By: @Peter Kuciak 

    Pipedrive - will this be recorded for later viewing?

    You can see the recording right up here!

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited February 24 #30

    By: @Adarsh Odedra 

    How do we adapt our approach while decision makers may be vulnerable or less interested ?

    @Lisa Coyle any suggestion here?

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
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    edited February 24 #31

    By: @Roger Romero 

    How can we successfully address the hold from leads/clients/investors in keeping paying/buying?

    @Amit Sarda any idea?