Could I use Pipedrive for order management purposes as well?
We're using Pipedrive for CRM purposes and to track our sales leads and the different stages of the sales cycle. I was wondering if I could also use the platform (perhaps with certain app-like integrations) for order management purposes. My goal is to, as soon as a project is started and we're working towards delivery, I could update my customer on the stage of the order. I know I can send messages (emails) within a project/lead so I could send a message to the customer that way.
Does anyone have any experience in using Pipedrive in a similar way?