I want to add live chat transcript on my Pipedrive
Phil Lindsey Posts: 1
edited November 2021 in Ideas and Product Feedback #1
Hi, there! I want to integrate live chat into my Pipedrive. I want to get a live chat transcript on Pipedrive. I also trying to create a new custom field for the live chat transcript But I can't configure it. I can't show here live chat transcript field. Can anyone help me, please?
Hi @Phil Lindsey are you referring to the Leadbooster feature on Pipedrive? This features includes Contact Web Form, Live Chat and Live Chat with a Bot as well as other features within Leadbooster.
You can configure the Live Chat to identify and qualify possible leads using pre-defined questions and answers for the person to use.0
Boris Tsibelman Posts: 999edited July 2021 #3
The chat transcript goes into the activity that's created once its done.
I don't think you can put it into a custom field.0