Coming soon: Zendesk Support integration 👩‍💻

Manuel Oliveira
Manuel Oliveira Admin Posts: 601 COMMUNITY MANAGER
100 Comments 5 Answers 5 Likes Community Manager
edited August 15 in What's New #1
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UPDATE 13/12/2021: Out now

 

Why?

To allow sales reps to access customers’ information from Zendesk and vice versa, thereby eliminating the need to switch between apps and promoting both a speedy resolution and a better sales workflow.

 

What will I be able to do with it?

See Zendesk ticket details inside of Pipedrive. Zendesk users can also access the Pipedrive deal title, status and value.

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Comments

  • Amit Sarda - Pipedrive Consultant - AmitSarda.xyz
    edited February 25 #2

    A very obvious question: How soon?

    Also, can Zendesk Support users create deals inside Pipedrive directly from the Zendesk Support environment?

    I am vetting this requirement for a client currently and have had to rely on Google Forms to make the integration possible.

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 601 COMMUNITY MANAGER
    100 Comments 5 Answers 5 Likes Community Manager
    edited November 2021 #3

    A very obvious question: How soon?

    Also, can Zendesk Support users create deals inside Pipedrive directly from the Zendesk Support environment?

    I am vetting this requirement for a client currently and have had to rely on Google Forms to make the integration possible.

    Hi @Amit Sarda, we're not able to provide a release date or more details at this moment I'm afraid. As there are things still subject to change before this integration is released.

    We will however announce it on What's New as soon as it's out, with the full list of details on what you can do with it :)

  • Dereck Breuning
    Dereck Breuning Posts: 53
    edited November 2021 #4

    Great, any way to sign up for the beta/test release?

  • Arkadiusz Szafraniec_31409
    edited December 2021 #5

    Hello, 
    do we've got any updates here? I can't wait! :) I'm widely open for beta tests as well!

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 601 COMMUNITY MANAGER
    100 Comments 5 Answers 5 Likes Community Manager
    edited December 2021 #6

    Hi everyone, this integration is out now! Find out more here