Can you be a bit more specific on your use case, please?
Hi @Paulo ! You can definitely use Pipedrive's deals as tickets in complaint service management (actually, one of our internal teams uses it for a similar purpose!) and move them along your pipeline as they progress to solved.
I would also recommend you check out the specific Customer Support integrations in our Marketplace, and become a follower of that topic here in the community. We have all our integration partners here, so follow that topic and you can talk to them directly if you're interested in their tool. 🚀