Does anyone has experience in using Pipedrive for complaints management? If so, how are you tackling

Paulo_192
Paulo_192 Posts: 1
edited July 24 in Business Talk #1
Does anyone has experience in using Pipedrive for complaints management? If so, how are you tackling it (with Deals, 3rd party apps, etc)? thanks in advance
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Answers

  • Flip Nolen
    Flip Nolen Community Driver Posts: 127
    100 Comments Second Anniversary Combo Breaker Photogenic
    edited April 28 #2

    Can you be a bit more specific on your use case, please?

  • Jonathan Gennick
    Jonathan Gennick Community Driver Posts: 33
    10 Comments Second Anniversary Photogenic Community Driver
    edited March 2020 #3
    I have tried this. I have tried using Pipedrive as an issue-tracking mechanism. My "pipe" for that had just one column -- because an issue is either being worked or I have "won" it by solving it. It felt silly to have a pipe like that, and the issue pipe threw off my statistics reporting, because my other two pipes are about deals won. When I do a combined report, I don't want issues solved to be counted as deals won. Finally, I don't normally track issues, because my job focus is not in that direction, so I decided in the end to keep Pipedrive just for moving new deals through my pipelines.
  • Inês Batata
    Inês Batata Admin Posts: 3,153 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited July 21 #4

    Hi @Paulo ! You can definitely use Pipedrive's deals as tickets in complaint service management (actually, one of our internal teams uses it for a similar purpose!) and move them along your pipeline as they progress to solved.

    I would also recommend you check out the specific Customer Support integrations in our Marketplace, and become a follower of that topic here in the community. We have all our integration partners here, so follow that topic and you can talk to them directly if you're interested in their tool. 🚀

    https://community.pipedrive.com/user/paulocardoso