Product price without VAT - missing option

Gerson Andrade
Gerson Andrade Member Posts: 13 VERIFIED MEMBER
10 Comments Second Anniversary Combo Breaker Photogenic
edited June 2023 in Ideas and Product Feedback #1

Hi, 

We made a huge transformation in our quoting process, thank you Pipedrive for the boost! :)

This week we went Live with the quoting generation directly from Sales Documents, based on the information added in the deal products.

We have one marketing issue... Customers now only see the unit price with VAT and because many of them are companies (B2B), the liquid value is what matters to them to make the decicion and we are not showing it. 

In the end, it has a bad effect on who is reading it. When comparing it with a competitor quote that does not show the values with VAT. Example below:

image
Unit price should indicate net value without VAT

 

As example, Invoice software always shows the net value before and only after it shows the calculated total amount with VAT. I would call this "the standard" knowing that it is expected to see:

1 - net value

2 - VAT

3 - total value = net value + VAT

In the end, the root cause of this issue is not being possible to indicate a net value in the deals product.

Just hope Pipedrive can fix / improve this... Also, If anyone has a workaround or faces the same issues, please share! :)

Thanks

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  • Vladimir Dubakin
    Vladimir Dubakin Posts: 59 VERIFIED MEMBER
    100 Comments Pipedrive Team
    edited February 2022 #2

    Hey, Miguel!

    Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.

    This information is very valuable to us and has been passed to product manager already!

    She might step by here to ask a bit more questions or contact you personally, if you do not mind.

    Kind regards,

    Vladimir

  • Gerson Andrade
    Gerson Andrade Member Posts: 13 VERIFIED MEMBER
    10 Comments Second Anniversary Combo Breaker Photogenic
    edited December 2020 #3

    Sure, I appreciate.

    Just one note, this is relevant for quotes, we don't use it for invoices.

    Feel free to contact.

  • Marko Ertl
    Marko Ertl Member Posts: 8 VERIFIED MEMBER
    5 Likes
    edited June 2021 #4
    Vladimir Dubakin said:

    Hey, Miguel!

    Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.

    This information is very valuable to us and has been passed to product manager already!

    She might step by here to ask a bit more questions or contact you personally, if you do not mind.

    Kind regards,

    Vladimir

    Hey!

     

    Is there any update to this issue? We really need this feature to work since the work around are really error prone currently and in our country we need to provide quotes with both prices (ex and including sales tax)

  • Marko Ertl
    Marko Ertl Member Posts: 8 VERIFIED MEMBER
    5 Likes
    edited June 2021 #5
    Vladimir Dubakin said:

    Hey, Miguel!

    Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.

    This information is very valuable to us and has been passed to product manager already!

    She might step by here to ask a bit more questions or contact you personally, if you do not mind.

    Kind regards,

    Vladimir

    Hey!

     

    Is there any update to this issue? We really need this feature to work since the work around are really error prone currently and in our country we need to provide quotes with both prices (ex and including sales tax)

  • Marko Ertl
    Marko Ertl Member Posts: 8 VERIFIED MEMBER
    5 Likes
    edited June 2021 #6
    Vladimir Dubakin said:

    Hey, Miguel!

    Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.

    This information is very valuable to us and has been passed to product manager already!

    She might step by here to ask a bit more questions or contact you personally, if you do not mind.

    Kind regards,

    Vladimir

    Hey!

     

    Is there any update to this issue? We really need this feature to work since the work around are really error prone currently and in our country we need to provide quotes with both prices (ex and including sales tax)

  • Marko Ertl
    Marko Ertl Member Posts: 8 VERIFIED MEMBER
    5 Likes
    edited June 2021 #7
    Vladimir Dubakin said:

    Hey, Miguel!

    Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.

    This information is very valuable to us and has been passed to product manager already!

    She might step by here to ask a bit more questions or contact you personally, if you do not mind.

    Kind regards,

    Vladimir

    Hey!

     

    Is there any update to this issue? We really need this feature to work since the work around are really error prone currently and in our country we need to provide quotes with both prices (ex and including sales tax)

  • Rob Brown
    Rob Brown Member Posts: 5 VERIFIED MEMBER
    Name Dropper First Comment First Anniversary
    edited January 2022 #8

    Hello Pipedrive team,

     

    Can I ask if this feature has been released, or is it planned? We are having exactly the same problem after recently going live.

     

    Many thanks

    Rob Brown

    Head of Operations

    Navitas Safety

  • Sean Nolan_66177
    Sean Nolan_66177 Member Posts: 2 VERIFIED MEMBER
    edited January 2022 #9
    Vladimir Dubakin said:

    Hey, Miguel!

    Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.

    This information is very valuable to us and has been passed to product manager already!

    She might step by here to ask a bit more questions or contact you personally, if you do not mind.

    Kind regards,

    Vladimir

    Hi Vladimir!

     

    Has there been any update on this? I'm having the exact same problem...

     

    Sean.

  • Julian Steinbuch
    Julian Steinbuch Member Posts: 3 VERIFIED MEMBER
    Photogenic First Anniversary First Comment
    edited February 2022 #10

    Hi there,

    has this been solved or an acceptable workaround found?

    I find it surprising that this is not causing more user discontent, any B2B company will struggle with the very same issue I guess to use the newly built pipedrive features properlsy.

     

    Thanks for a short update dear pipedrive

    J

  • Sean Nolan_66177
    Sean Nolan_66177 Member Posts: 2 VERIFIED MEMBER
    edited January 2022 #11
    Julian Steinbuch said:

    Hi there,

    has this been solved or an acceptable workaround found?

    I find it surprising that this is not causing more user discontent, any B2B company will struggle with the very same issue I guess to use the newly built pipedrive features properlsy.

     

    Thanks for a short update dear pipedrive

    J

    Agreed!!

  • Stefano_67869
    Stefano_67869 Member Posts: 2 VERIFIED MEMBER
    edited February 2022 #12

    Hi Guys, 

    we have the same issue 
    Someone find a solution to this or know if pipedrive team is developing some fixes? 
    I think it is very strange taking 1 year and still not develop an apparently very simple fix!

    User from italy
     

  • Wesley_49026
    Wesley_49026 Member Posts: 25 VERIFIED MEMBER
    Second Anniversary 10 Comments 5 Likes Name Dropper
    #13

    Is this already fixed? We are currently losing a lot of money because our customers think we are 20% more expensive. This is such an easy fix..

  • Gerson Andrade
    Gerson Andrade Member Posts: 13 VERIFIED MEMBER
    10 Comments Second Anniversary Combo Breaker Photogenic
    #14

    Hi Wesley, we have this issue since end of 2020 and it affects a lot the price perception by the customers. In our situation for Portugal it's even more, 23%, and this is for sure slowing down our sales.

    In the meanwhile we have been looking into other CRM solutions that can handle this in a better way, but because it is so hard to migrate all the CRM we did not decide to move away from Pipedrive yet. In case you find out a better CRM to handle this, please let me know.

    Thanks. Regards,

  • svamann
    svamann Member Posts: 63 VERIFIED MEMBER
    25 Up Votes 10 Comments First Anniversary Name Dropper
    #15

    We’re still waiting for that… there’s several requests in the community, but not even a response from Pipedrive! Very disappointing.

  • ARankin
    ARankin Member Posts: 1 VERIFIED MEMBER
    First Comment
    #16

    Any updates on this feature. It's very crucial to determine if we use Quoting or not.

    1 - all products and prices show ex VAT and we only say that add 20% to show VAT value. This or we make it a manual process for the sales person to add in.

    2 - we move away from Pipedrive because it's 2 years since someone first asked for this feature and nothing from the Pipedrive team. that is very disappointing.

  • Pedro Manuel Gonçalves Franco
    Pedro Manuel Gonçalves Franco Pipedrive Team Posts: 96 PIPEDRIVE TEAM
    Fourth Anniversary 25 Likes 10 Comments First Answer
    #17

    Hey everyone!

    Pedro here from Pipedrive Engineering team.

    This year we are going to do significant investment in the Products catalogue and will be looking at Product pricing and all the VAT concerns being raised. We will keep you updated about it.

    Feel free to send more feedback about it or other topics as we are gathering all customer feedback about it at the moment. Having an eye in all issues raised 🙏

  • Lucas MAGNE
    Lucas MAGNE Member Posts: 158 VERIFIED MEMBER
    Third Anniversary 100 Comments 25 Up Votes 25 Likes
    #18

    Hi @Pedro Manuel Gonçalves Franco ,

    If you need some person to test or some ideas for the product side, we can offer you our help during a call !

    @Alex Stueber_20061 and myself have a lot to share :)

  • Alex Stueber
    Alex Stueber Member Posts: 89 VERIFIED MEMBER
    Third Anniversary 10 Comments 5 Likes Name Dropper
    #19

    Hi @Pedro Manuel Gonçalves Franco, we would love to test/discuss ideas & solution

    We have a bunch of scenarios that we can share with you as @Lucas MAGNE said!

    Cheers,

    Alex

  • Wesley_49026
    Wesley_49026 Member Posts: 25 VERIFIED MEMBER
    Second Anniversary 10 Comments 5 Likes Name Dropper
    #21

    Great news! I scheduled a call with you, Jess.

  • Craig Beaumont
    Craig Beaumont Member Posts: 72 VERIFIED MEMBER
    Second Anniversary 10 Comments 5 Up Votes Name Dropper
    #22

    Fantastic.. count me in, happy join the conversation

  • Craig Beaumont
    Craig Beaumont Member Posts: 72 VERIFIED MEMBER
    Second Anniversary 10 Comments 5 Up Votes Name Dropper
    #23

    there is lots of feedback on another thread. looking forward to a solution as it literally will be a game changer for our business.

    https://community.pipedrive.com/discussion/11235/please-do-something-about-the-vat-calculation-of-products


  • Jess Stacey
    Jess Stacey Pipedrive Team Posts: 37 PIPEDRIVE TEAM
    Third Anniversary 25 Likes 10 Comments Name Dropper
    #24

    Great, @Craig Beaumont . If you have time for a call in the next week you can book in a slot with me and the team using this link. Thanks!

  • Julian Steinbuch
    Julian Steinbuch Member Posts: 3 VERIFIED MEMBER
    Photogenic First Anniversary First Comment
    #25

    Thanks, will have the corresponding employee book a meeting (I suppose you will accept any collaborator, or do you need a heads up on his name?) thx

  • Craig Beaumont
    Craig Beaumont Member Posts: 72 VERIFIED MEMBER
    Second Anniversary 10 Comments 5 Up Votes Name Dropper
    #26
    https://community.pipedrive.com/discussion/comment/34039#Comment_34039

    Hi Pipedrivers, is there any update on this at all, 🤞

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