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Product price without VAT - missing option
Hi,
We made a huge transformation in our quoting process, thank you Pipedrive for the boost! 
This week we went Live with the quoting generation directly from Sales Documents, based on the information added in the deal products.
We have one marketing issue... Customers now only see the unit price with VAT and because many of them are companies (B2B), the liquid value is what matters to them to make the decicion and we are not showing it.
In the end, it has a bad effect on who is reading it. When comparing it with a competitor quote that does not show the values with VAT. Example below:
As example, Invoice software always shows the net value before and only after it shows the calculated total amount with VAT. I would call this "the standard" knowing that it is expected to see:
1 - net value
2 - VAT
3 - total value = net value + VAT
In the end, the root cause of this issue is not being possible to indicate a net value in the deals product.
Just hope Pipedrive can fix / improve this... Also, If anyone has a workaround or faces the same issues, please share!
Thanks
Comments
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Hey, Miguel!
Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.
This information is very valuable to us and has been passed to product manager already!
She might step by here to ask a bit more questions or contact you personally, if you do not mind.
Kind regards,
Vladimir
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Sure, I appreciate.
Just one note, this is relevant for quotes, we don't use it for invoices.
Feel free to contact.
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Vladimir Dubakin said:
Hey, Miguel!
Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.
This information is very valuable to us and has been passed to product manager already!
She might step by here to ask a bit more questions or contact you personally, if you do not mind.
Kind regards,
Vladimir
Hey!
Is there any update to this issue? We really need this feature to work since the work around are really error prone currently and in our country we need to provide quotes with both prices (ex and including sales tax)
1 -
Vladimir Dubakin said:
Hey, Miguel!
Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.
This information is very valuable to us and has been passed to product manager already!
She might step by here to ask a bit more questions or contact you personally, if you do not mind.
Kind regards,
Vladimir
Hey!
Is there any update to this issue? We really need this feature to work since the work around are really error prone currently and in our country we need to provide quotes with both prices (ex and including sales tax)
1 -
Vladimir Dubakin said:
Hey, Miguel!
Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.
This information is very valuable to us and has been passed to product manager already!
She might step by here to ask a bit more questions or contact you personally, if you do not mind.
Kind regards,
Vladimir
Hey!
Is there any update to this issue? We really need this feature to work since the work around are really error prone currently and in our country we need to provide quotes with both prices (ex and including sales tax)
1 -
Vladimir Dubakin said:
Hey, Miguel!
Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.
This information is very valuable to us and has been passed to product manager already!
She might step by here to ask a bit more questions or contact you personally, if you do not mind.
Kind regards,
Vladimir
Hey!
Is there any update to this issue? We really need this feature to work since the work around are really error prone currently and in our country we need to provide quotes with both prices (ex and including sales tax)
1 -
Vladimir Dubakin said:
Hey, Miguel!
Thank you for sharing feedback as well as explaining in detail how you would want your invoice to look like.
This information is very valuable to us and has been passed to product manager already!
She might step by here to ask a bit more questions or contact you personally, if you do not mind.
Kind regards,
Vladimir
Hi Vladimir!
Has there been any update on this? I'm having the exact same problem...
Sean.
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Hi there,
has this been solved or an acceptable workaround found?
I find it surprising that this is not causing more user discontent, any B2B company will struggle with the very same issue I guess to use the newly built pipedrive features properlsy.
Thanks for a short update dear pipedrive
J
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Julian Steinbuch said:
Hi there,
has this been solved or an acceptable workaround found?
I find it surprising that this is not causing more user discontent, any B2B company will struggle with the very same issue I guess to use the newly built pipedrive features properlsy.
Thanks for a short update dear pipedrive
J
Agreed!!
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Hi Guys,
we have the same issue
Someone find a solution to this or know if pipedrive team is developing some fixes?
I think it is very strange taking 1 year and still not develop an apparently very simple fix!
User from italy
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Is this already fixed? We are currently losing a lot of money because our customers think we are 20% more expensive. This is such an easy fix..
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Hi Wesley, we have this issue since end of 2020 and it affects a lot the price perception by the customers. In our situation for Portugal it's even more, 23%, and this is for sure slowing down our sales.
In the meanwhile we have been looking into other CRM solutions that can handle this in a better way, but because it is so hard to migrate all the CRM we did not decide to move away from Pipedrive yet. In case you find out a better CRM to handle this, please let me know.
Thanks. Regards,
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We’re still waiting for that… there’s several requests in the community, but not even a response from Pipedrive! Very disappointing.
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Any updates on this feature. It's very crucial to determine if we use Quoting or not.
1 - all products and prices show ex VAT and we only say that add 20% to show VAT value. This or we make it a manual process for the sales person to add in.
2 - we move away from Pipedrive because it's 2 years since someone first asked for this feature and nothing from the Pipedrive team. that is very disappointing.
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Hey everyone!
Pedro here from Pipedrive Engineering team.
This year we are going to do significant investment in the Products catalogue and will be looking at Product pricing and all the VAT concerns being raised. We will keep you updated about it.
Feel free to send more feedback about it or other topics as we are gathering all customer feedback about it at the moment. Having an eye in all issues raised 🙏
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Hi @Pedro Manuel Gonçalves Franco ,
If you need some person to test or some ideas for the product side, we can offer you our help during a call !
@Alex Stueber_20061 and myself have a lot to share :)
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Hi @Pedro Manuel Gonçalves Franco, we would love to test/discuss ideas & solution
We have a bunch of scenarios that we can share with you as @Lucas MAGNE said!
Cheers,
Alex
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Hi there,
I'm a Product Manager at Pipedrive working on improving the Products feature this year. We're currently prioritising the problems and I would like to interview customers to learn more about their pains and issues.
@Lucas MAGNE @Alex Stueber_20061 @ARankin @Sven Amann_76110 @Gerson Andrade @Wesley_49026 @Stefano_67869 @Marko Ertl @Rob Brown @Sean Nolan_66177 @Julian Steinbuch Can I invite you to a quick call with me and the team?
Here's a link where you can book a time in my calendar for the next week.
Your feedback is critical to making Products a better solution in the future!
Thanks,
Jess
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Great news! I scheduled a call with you, Jess.
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Fantastic.. count me in, happy join the conversation
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there is lots of feedback on another thread. looking forward to a solution as it literally will be a game changer for our business.
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Great, @Craig Beaumont . If you have time for a call in the next week you can book in a slot with me and the team using this link. Thanks!
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Thanks, will have the corresponding employee book a meeting (I suppose you will accept any collaborator, or do you need a heads up on his name?) thx
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