How can I add a second phone number in the lead mask? And how can I SEE the second phone number in t

Ralph_54873
Ralph_54873 Posts: 3
edited July 19 in Sales CRM #1

 

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  • Andreia Freixo
    Andreia Freixo Moderator Posts: 191 PIPEDRIVE CUSTOMER SUPPORT
    Pipedrive Employee
    edited February 25 #2

    Hi Ralph,

    Thank you for posting in our community!

    Are you talking about contacts linked to a lead in the leads inbox or to a deal in your pipeline? 

    Either way, you can add a second phone number in the contact page by clicking here: https://sharing.pipedrive.com/5p4nHO 
    This should be visible in the contact section of deals detail page. For leads, unfortunately, only the first phone number will be visible in the leads detail page.

    I hope this helps! If you need further assistance I would recommend reaching out to our lovely support team as they  can help you further.

    Kind regards,
    Andreia

  • Ralph_54873
    Ralph_54873 Posts: 3
    edited September 2021 #3

    Hi Ralph,

    Thank you for posting in our community!

    Are you talking about contacts linked to a lead in the leads inbox or to a deal in your pipeline? 

    Either way, you can add a second phone number in the contact page by clicking here: https://sharing.pipedrive.com/5p4nHO 
    This should be visible in the contact section of deals detail page. For leads, unfortunately, only the first phone number will be visible in the leads detail page.

    I hope this helps! If you need further assistance I would recommend reaching out to our lovely support team as they  can help you further.

    Kind regards,
    Andreia

    Thank you, @Andreia Freixo !

    "For leads, unfortunately, only the first phone number will be visible in the leads detail page."... that´s the key answer. ;-) 

    Ok, maybe it could be a task for developement team to create a solution. ;-) 

     

    Kind regards,

    Ralph

  • Andreia Freixo
    Andreia Freixo Moderator Posts: 191 PIPEDRIVE CUSTOMER SUPPORT
    Pipedrive Employee
    edited September 2021 #4

    Hi Ralph,

    Thank you for posting in our community!

    Are you talking about contacts linked to a lead in the leads inbox or to a deal in your pipeline? 

    Either way, you can add a second phone number in the contact page by clicking here: https://sharing.pipedrive.com/5p4nHO 
    This should be visible in the contact section of deals detail page. For leads, unfortunately, only the first phone number will be visible in the leads detail page.

    I hope this helps! If you need further assistance I would recommend reaching out to our lovely support team as they  can help you further.

    Kind regards,
    Andreia

    Sure thing, Ralph! I'll send it over as feedback to our product team so they can review it and take it into consideration for future improvements. Thank you for taking the time to leave your suggestions with us.

    I'd recommend following our What's Planned and What's New pages so you can be updated when new features come out. :)

    Kind regards,
    Andreia