Question on auto-scheduler for google calendar meetings

Pipedrive's auto-scheduler has stopped adding Google Hangout links to my calendar invites. It used to work automatically. When clients schedule a meeting with me now via Pipedrive's scheduler, there's no meeting link and no way for us to have the meeting.

What am I doing wrong here and how do I get google hangout links to automatically link to my calendar invites again with the pipedrive auto-scheduler?

Comments

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited January 2021 #2

    Hi @Jennifer , welcome to the Community! This question has been answered before, see here. ;)

    Here’s how to get notified about what’s coming down the line:

  • Monica Beckstrøm_37508
    edited February 25 #3

    Hello,  We have turned on "automatic add a Google meet link to all events" in our G Suite: But that does not happen from Pipedrive meetings. Is it a way to  change settings for that within Pipedrive? It seems that if it is a Ical add it will not add. https://support.google.com/calendar/thread/69085842?hl=en 

    So how is Pipedrive adding calendar events. It is kind a frustrating that I need to manually add these links into every meeting added from Pipedrive when people book my calendar through you.

  • Helio_2884
    Helio_2884 Moderator Posts: 84 PIPEDRIVE CUSTOMER SUPPORT
    Pipedrive Employee
    edited April 2021 #4

    Hello,  We have turned on "automatic add a Google meet link to all events" in our G Suite: But that does not happen from Pipedrive meetings. Is it a way to  change settings for that within Pipedrive? It seems that if it is a Ical add it will not add. https://support.google.com/calendar/thread/69085842?hl=en 

    So how is Pipedrive adding calendar events. It is kind a frustrating that I need to manually add these links into every meeting added from Pipedrive when people book my calendar through you.

    Hello @Monica Beckstrøm ,

     

    I was having a look at the thread my colleague Inês mentioned here and it seems this is a limitation since changes were made from Googles side.

    The behaviour is still the same from our side, the event is still added the same way but it seems that what is supposed to happen afterwards, in Google, has changed.

  • Monica Beckstrøm_37508
    edited April 2021 #5

    Hello,  We have turned on "automatic add a Google meet link to all events" in our G Suite: But that does not happen from Pipedrive meetings. Is it a way to  change settings for that within Pipedrive? It seems that if it is a Ical add it will not add. https://support.google.com/calendar/thread/69085842?hl=en 

    So how is Pipedrive adding calendar events. It is kind a frustrating that I need to manually add these links into every meeting added from Pipedrive when people book my calendar through you.

    Ok, thanks for checking it out. Hopefully they will change it again.

     

    Kind regards,

    Monica at Spond