Shared Inbox / Team Inbox

2

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  • Jay Graves
    Jay Graves Member Posts: 18 VERIFIED MEMBER
    Fourth Anniversary 10 Comments 25 Up Votes 5 Likes
    edited June 2024 #32

    There was a beta for "Shared Inbox" announced last October. Any word on the status of this as a releasable feature in Pipedrive? We either need this or have to start looking at an integration with a third-party app.

  • choban
    choban Member Posts: 2 VERIFIED MEMBER
    First Comment
    edited June 2023 #33

    My company works with a general email account that handles all inbound and outbound emails. We also have our own personal email accounts. Is there a feature or option coming for a company email or team inbox that is separate from a personal email account to be managed in Pipedrive?

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,379 COMMUNITY MANAGER
    1000 Comments Fourth Anniversary 250 Likes 25 Answers
    edited June 2024 #34

    Hi @choban , there is a shared inbox feature in the plans. We will reveal more details soon!

  • Jdavis1296
    Jdavis1296 Member Posts: 6 VERIFIED MEMBER
    First Anniversary 5 Up Votes Photogenic First Comment
    edited August 2024 #35

    There needs to be a feature where a user can have multiple simultaneous email address. These addresses should be able to be selected at the time of sending. The purpose would be to allow a user to have a private corporate email address and a corporate shared address (like Sales@company.com). Then an entire sales team could use one point of contact address without concern over sharing more private customer facing sales emails (which could be sent through the personal account).

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,379 COMMUNITY MANAGER
    1000 Comments Fourth Anniversary 250 Likes 25 Answers
    edited 11:22AM #36

    Hi @Jdavis1296 , something to address that need is coming out very soon! Sign up to our upcoming Product Talk to find out more.

  • Stephan K
    Stephan K Member Posts: 1 VERIFIED MEMBER
    First Comment
    edited June 2024 #37

    Any News about the shared Inbox?

    This Feature has been asked since 2020. What about the Beta, is it still available, any results? any plans?

    For us (were a software company as well), when x people ask about a feature than it will be implemented if it makes the product even better. For sure you can't implement everything customers asking for, but this is a must have for larger companies. Take a look at you're competitor F.......esk... Simple to use, just use a mail forward to the adress thats it, everybody can see the sales inbox :-)

    So any news about it ? And iam not interessted paying extra fee for 3rd party tool.

    Maybe i should start coding our own "shared inbox plugin" :-)

    Thx

  • Anton Floor
    Anton Floor Member Posts: 4 VERIFIED MEMBER
    Third Anniversary First Comment Photogenic
    edited June 2024 #38

    I am very interested in this feature. Any indication as to when we can expect an update/announcement?

  • FirehouseFreight
    FirehouseFreight Member Posts: 1 VERIFIED MEMBER
    Photogenic First Anniversary First Comment
    edited June 2024 #39

    So, no plans here? Let's go!!

  • Ricardo Baroni Rodrigues
    Ricardo Baroni Rodrigues Member Posts: 8 VERIFIED MEMBER
    Fourth Anniversary 5 Likes Name Dropper First Comment
    edited 11:22AM #40

    Hello, any updated on the launch of this feature? We were expecting some kind of Beta launch by now... Thanks, Ricardo.

  • Pipedrive User 164
    Pipedrive User 164 Member Posts: 163 VERIFIED MEMBER
    100 Comments Second Anniversary 25 Up Votes 25 Likes
    edited 11:22AM #41

    Check in pipedrive mail settings of your account to see if there is a button to add another email account. I know that adding additional email addresses has been rolled out. Maybe check the knowledge base as it may only be for certain plans.

  • Ricardo Baroni Rodrigues
    Ricardo Baroni Rodrigues Member Posts: 8 VERIFIED MEMBER
    Fourth Anniversary 5 Likes Name Dropper First Comment
    edited 11:22AM #42

    Thanks for the comment, I have started using multiple emails. However, the challenge we have is that we would like to use a shared email address, something like sales@...

    Ideally each user would have acess to their personal email and also the shared main email from the company. Since the shared email is the main source of incoming leads in our company, all users would be able to see and process new coming leads.

    Currently, if we want to manage the incoming email leads, we have to login to only 1 account that has this main email. This already causes issues, but in adidtion, when we assign the lead to one user, he cannot just repply to the initial email from the customer, since it was not sent to his account. Today, they create a new email and have to copy and paste all text and change the subjetc to re:** . This is so the customer knows that we are repplying to his email.

    I've tried a couple of third party apps but they don't work very well. If anybody has any ideas would be greatfull.

    Apparentely Pipedrive is saying that the shared email function will be available soon. Let's see. Txs, Ricardo.

  • felisg
    felisg Member Posts: 1 VERIFIED MEMBER
    Third Anniversary First Comment
    edited June 2024 #43

    Whats the latest on team inboxes?

  • Christoph Reckinger
    Christoph Reckinger Member Posts: 3 VERIFIED MEMBER
    Third Anniversary Photogenic Name Dropper First Comment
    edited June 2024 #44

    Can we get any feedback please? The feature is urgent.

  • RolandK
    RolandK Member Posts: 2 VERIFIED MEMBER
    First Comment
    edited June 2024 #45

    Hello, what is the status of this feature?

    we migrate to office365/exchange online and on our old mailserver, we have an imap mailbox shared with multiple users and with pipedrive.

    after migration to exchange online, there is no way to add an exchange online shared mailbox, because it's different from ordinary imap shared mailbox.


    with imap you have:

    • email adress
    • login
    • password

    but with exchange online you have

    • email adress
    • password

    and there is no way to tell to pipedrive to use a mailbox different from the email adress specified

  • RolandK
    RolandK Member Posts: 2 VERIFIED MEMBER
    First Comment
    edited June 2024 #46

    there is another thread for this at https://community.pipedrive.com/discussion/9665/integrate-shared-mailboxes

    i'd also be curious for shared mailbox support

    it really sucks that microsoft is adding features to a major communications platform millions of people use , and then nobody cares

    even apple osx mail does not yet support shared mailboxes. how ignorant. and no wonder that everybody is moving to outlook and outlook4web

  • mario-letsteq
    mario-letsteq Member Posts: 2 VERIFIED MEMBER
    Photogenic First Comment
    edited June 2024 #47

    hello, urgent to make it

  • mario-letsteq
    mario-letsteq Member Posts: 2 VERIFIED MEMBER
    Photogenic First Comment
    edited June 2024 #48

    hello, interested by the beta

  • Ricardo Baroni Rodrigues
    Ricardo Baroni Rodrigues Member Posts: 8 VERIFIED MEMBER
    Fourth Anniversary 5 Likes Name Dropper First Comment
    edited June 2024 #49

    Hello, this is fundamental to us.

    During the Product Talk vol2 presentation from June 2023 it was mentioned that this was expected to be launched in Nov 2023. Any updates @Pipedriveadmin when this is expected to launch?

    As the others, I'm willing to Beta test it and help with anything we can.

    Thanks, Ricardo.

  • Dan Heck
    Dan Heck Member Posts: 3 VERIFIED MEMBER
    Second Anniversary First Comment
    edited June 2024 #50

    Interested in this shared inbox as well for 2 years now. Currently using Hiver which integrates really nice with Gmail. The PD Gmail app is SLOW, which is also frustrating. We do love Hiver. Would like it all to place nice with PD.

  • Cindy
    Cindy Member Posts: 1 VERIFIED MEMBER
    First Comment
    edited June 2024 #51

    Fairly basic feature that we thought we'd have- what's the status of development please?

  • Travis Sixel
    Travis Sixel Member Posts: 4 VERIFIED MEMBER
    Second Anniversary Name Dropper First Comment
    edited June 2024 #52

    Pipedrive is an excellent tool, but I need it to sync with O365 shared mailboxes.

  • Travis Sixel
    Travis Sixel Member Posts: 4 VERIFIED MEMBER
    Second Anniversary Name Dropper First Comment
    edited June 2024 #53

    We tried Missiveapp.com, but it lacks the features that Outlook/O365 provides.

  • Mario from XOAP.io
    Mario from XOAP.io Member Posts: 2 VERIFIED MEMBER
    Name Dropper First Comment
    edited June 2024 #54

    @Pipedriveadmin @PipedriveExperts.com

    Is there any update / solution to add shared mailboxes to pipedrive?

    THX M

  • Mario from XOAP.io
    Mario from XOAP.io Member Posts: 2 VERIFIED MEMBER
    Name Dropper First Comment
    edited June 2024 #55

    @Saša Batovanja could you please invite me to the alpha or beta test. Your message is from 2022, so maybe there is a solution now?

  • JP25
    JP25 Member Posts: 1 VERIFIED MEMBER
    First Comment
    edited June 2024 #56

    Another vote here for shared mailboxes to be synced. We do not use the email feature within Pipedrive because it wouldnt allow us to do what we do without integrating shared mailboxes. So still using old BCC email option in our business

  • Bernd Auer
    Bernd Auer Member Posts: 346 VERIFIED MEMBER
    Fifth Anniversary 100 Up Votes 100 Comments 25 Likes

    This is an older feature request, but I recently discovered that it has been abandoned once again. However, it is urgently needed by nearly all Pipedrive users. Therefore, I have created a new thread, and I hope that it will receive frequent upvotes.

    Almost every company uses an info@, sales@, or maybe support@ address as a shared inbox. Thanks to the new "sync multiple email accounts" feature, you can easily sync these emails in Pipedrive. If multiple people are working on these emails, they can sync them to their own accounts. However, they are unable to see emails that others have worked with or archived. The new labeling function would also be useful, but if User A adds a label, User B does not have it synced to their account. Therefore, the multiple email sync functionality is currently ineffective for this purpose.

    It would be great if Pipedrive goes all the way after doing the first step with the multiple email synch-feature.

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 1,379 COMMUNITY MANAGER
    1000 Comments Fourth Anniversary 250 Likes 25 Answers
    edited June 2024 #58

    Hi @Bernd Auer ; thank you for the feedback and for shining a light on this request. I appreciate that this ask has been popular for some time now.

    We’re working on aggregating similar feedback for our product team’s visibility, so every use case that other members can share regarding the need for a shared inbox will help push this feature forward on the roadmap.

  • Matt Nicholls
    Matt Nicholls Member Posts: 1 VERIFIED MEMBER
    First Comment
    edited 11:22AM #59

    I know this is an old thread but has anybody been able to figure out how to use a shared email account?

  • Feejee
    Feejee Member Posts: 1 VERIFIED MEMBER
    First Comment Photogenic
    edited June 2024 #60

    And one more vote. Come on, this is such a basic feature for teams!

  • boneal
    boneal Member Posts: 10 VERIFIED MEMBER
    Name Dropper First Comment
    edited June 2024 #61

    This is essential. We also want to see global mailbox settings for shared mailboxes that can be assigned via permission settings so that we can have multiple orgs in one app while keeping their respective resources separate.