Our own logo and link in the scheduler page?

There is a very cool tool which i want to start using, it is the scheduler tool. Really nice that customers can plan their own appointment in my calendar. No more e-mailing back and forth to find a free spot. 

BUT

the scheduling page has the Pipedrive logo and (underneath) the link. It would be nice if our company logo and link would be there. Bit strange that, we as paying customers, we are advertising an other company whist trying to get in contact with new customers. Might be even a bit confusing for new customers.

What do you say dear Pipedrive developers, put it right on top of the roadmap and make a customer happy this Christmas? :-)

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Comments

  • Tilden Moschetti
    Tilden Moschetti Posts: 1
    First Comment 5 Up Votes
    edited July 2022 #2

    I should be able to customize the confirmation messages from the Scheduler. Really, my biggest problem is that it comes from "Pipedrive Scheduler" and my clients don't know what that is. 

    It would be much more convenient for me to use your Schedule, but the confirmation email should come from my email address - not Pipedrive's. The email account is already set up, so shouldn't be a big deal. 

    That or be able to suppress Pipedrive from sending and I can build out an automation.

  • Inês Batata
    Inês Batata Admin Posts: 2,917
    2500 Comments Third Anniversary 5 Likes First Answer
    COMMUNITY MANAGER
    edited December 2022 #3

    Hi @Tilden Moschetti !  We appreciate your feedback and have forwarded it to our team for consideration.

  • Cenk Tukel
    Cenk Tukel Posts: 6
    First Comment
    edited December 2022 #4

    Hi PipeDrive team,
    I also agree with @Tilden Moschetti ...

    Would be great to have customization options for the Scheduler... Be able to,

    1. Send the confirmation email from our email address.
    2. Customize the confirmation message and add reminder emails, SMS's as follow-up.
    3. Forward the lead to a custom URL confirmation page vs. Pipedrive default confirmation page (e.g. the confirmation, next steps page  in our website and/or additional information webform page that we create using Pipedrive webforms)
    4. Collect further information from the lead on the Scheduler registration page, such as using the custom fields we defined in PipeDrive. We can add incremental questions but currently, we can not choose questions to add from the custom data fields we have created in PD.
    5. Hide PipeDrive logo and link below the messages.
  • Inês Batata
    Inês Batata Admin Posts: 2,917
    2500 Comments Third Anniversary 5 Likes First Answer
    COMMUNITY MANAGER
    edited December 2022 #5

    Hi PipeDrive team,
    I also agree with @Tilden Moschetti ...

    Would be great to have customization options for the Scheduler... Be able to,

    1. Send the confirmation email from our email address.
    2. Customize the confirmation message and add reminder emails, SMS's as follow-up.
    3. Forward the lead to a custom URL confirmation page vs. Pipedrive default confirmation page (e.g. the confirmation, next steps page  in our website and/or additional information webform page that we create using Pipedrive webforms)
    4. Collect further information from the lead on the Scheduler registration page, such as using the custom fields we defined in PipeDrive. We can add incremental questions but currently, we can not choose questions to add from the custom data fields we have created in PD.
    5. Hide PipeDrive logo and link below the messages.

    Thank you for your thorough list of suggestions, @Cenk Tukel , it's really helpful for us.

    We appreciate your input and have used it to give our teams thinking points to be considered in the future.

    Speaking of which, here’s how to stay on top of what’s coming down the line:

  • Otto de Graaf
    Otto de Graaf Posts: 7
    First Comment
    edited December 2022 #6

    To add to the suggestions in this thread: very useful feature, but I'd love to add our branding to it. So it's not just the email address, it's also the colors, logo etc that make this a very confusing experience to prospects now. It's just a very discontinuous experience, which we all now lowers conversion ratios.

  • Mike van der Valk
    Mike van der Valk Posts: 4,052
    2500 Comments 100 Likes Third Anniversary 5 Answers
    PRODUCT MANAGER
    edited April 2022 #7

    Hi @Sytze Terpstra 

    It's currently not in the immediate plans so Christmas will be difficult :) 
    Going to pass it on to the team though so they can take a look. Thanks for sharing!

  • Vincent Jyrwa
    Vincent Jyrwa Posts: 232
    100 Comments Third Anniversary Name Dropper Photogenic
    PRODUCT MANAGER
    edited February 2022 #8

    Hi @Sytze Terpstra 

    Thank you for your feedback in the community. We're currently researching improvements on the Scheduler and would love if we could understand your workflows and your pain points better!

    Would you be willing to get on a Zoom call to share your feedback? The call shouldn't take more than 30-45 minutes. You can book a time slot using my Scheduler link here.

    Thank you,

    Vincent Jyrwa
    Product Manager at Pipedrive

  • Sytze Terpstra
    Sytze Terpstra Posts: 7
    Second Anniversary 5 Up Votes Name Dropper First Comment
    edited December 2021 #9

    Hi @Sytze Terpstra 

    Thank you for your feedback in the community. We're currently researching improvements on the Scheduler and would love if we could understand your workflows and your pain points better!

    Would you be willing to get on a Zoom call to share your feedback? The call shouldn't take more than 30-45 minutes. You can book a time slot using my Scheduler link here.

    Thank you,

    Vincent Jyrwa
    Product Manager at Pipedrive

    Hi @Vincent Jyrwa any update on this item? Loving the tool, would love it even more if it was no longer Pipe Drive Branded but branded as our own. 

  • Sytze Terpstra
    Sytze Terpstra Posts: 7
    Second Anniversary 5 Up Votes Name Dropper First Comment
    edited November 2021 #10

    Hi @Sytze Terpstra 

    It's currently not in the immediate plans so Christmas will be difficult :) 
    Going to pass it on to the team though so they can take a look. Thanks for sharing!

    Hi @Mike van der Valk  can you share the date on which this feature will be launched? It seems to me not to hard to replace a logo, more a matter of priorities. Would really like to see my scheduler page branded as Ingy and no longer as marketing page for PipeDrive. Make us happy :-) 

  • Maximilian Könnings
    edited November 2021 #11

    Hi @Sytze Terpstra 

    Thank you for your feedback in the community. We're currently researching improvements on the Scheduler and would love if we could understand your workflows and your pain points better!

    Would you be willing to get on a Zoom call to share your feedback? The call shouldn't take more than 30-45 minutes. You can book a time slot using my Scheduler link here.

    Thank you,

    Vincent Jyrwa
    Product Manager at Pipedrive

    Yes the ability to remove the pipedrive logo or replace it with our own logo would be great. In addition we would love to have the ability to change to color and font meeting our CI guidelines.

     

  • Alan Gormley
    Alan Gormley Posts: 1
    edited November 2021 #12

    Hi @Sytze Terpstra 

    It's currently not in the immediate plans so Christmas will be difficult :) 
    Going to pass it on to the team though so they can take a look. Thanks for sharing!

    Any update on this. Ideally I would like to see the logo replacement and a personal photo if possible - helps to humanise the page.

  • Alejandro J. Martín Blanco
    edited December 2021 #13

    Hi @Sytze Terpstra 

    Thank you for your feedback in the community. We're currently researching improvements on the Scheduler and would love if we could understand your workflows and your pain points better!

    Would you be willing to get on a Zoom call to share your feedback? The call shouldn't take more than 30-45 minutes. You can book a time slot using my Scheduler link here.

    Thank you,

    Vincent Jyrwa
    Product Manager at Pipedrive

    How is it going? It's important for companies to preserve their look and feel... Thank you!

  • Nicolas six
    Nicolas six Posts: 3
    edited November 2021 #14

    Hi @Sytze Terpstra 

    It's currently not in the immediate plans so Christmas will be difficult :) 
    Going to pass it on to the team though so they can take a look. Thanks for sharing!

    Same here, it seems pretty important to us to have it personalized with our logo and colors, when it is in our clients faces

  • Sytze Terpstra
    Sytze Terpstra Posts: 7
    Second Anniversary 5 Up Votes Name Dropper First Comment
    edited December 2021 #15

    Hi @Sytze Terpstra 

    It's currently not in the immediate plans so Christmas will be difficult :) 
    Going to pass it on to the team though so they can take a look. Thanks for sharing!

    Hi @Mike van der Valk  is the new policy not to react at all anymore? I requested this a year ago, had an interview about it and was promised it would not take to much work and was put on the roadmap. I work for a software developing company so I know how roadmaps work. This item is obviously not important enough and get's not chosen or bumped every sprint meeting. 
    Maybe all companies who would like to have their own logo on the scheduling page should receive a discount for the period until the feature comes available? Discount in the amount af the marketing value you guys get for every appointment created using this tool.
    What do you guys think @Alan Gormley , @Maximilian Könnings , @Alejandro J. Martín Blanco  and @Nicolas six ?

  • Johnny Miller
    Johnny Miller Posts: 1
    edited December 2021 #16

    + 1 for this.

    The scheduler feature has way too much branding for Pipedrive, and links to their site i.e who are they booking a meeting with, me or Pipedrive?

     

  • Vincent Jyrwa
    Vincent Jyrwa Posts: 232
    100 Comments Third Anniversary Name Dropper Photogenic
    PRODUCT MANAGER
    edited April 2022 #17

    Hi @Sytze Terpstra 

    It's currently not in the immediate plans so Christmas will be difficult :) 
    Going to pass it on to the team though so they can take a look. Thanks for sharing!

    Hi @Sytze Terpstra 

    I can help answer this. Firstly, sincere apologies that this delay. We had initially kick-started researching Scheduler improvements but due to realizing that our calendar-sync needs much more improvements to make the scheduler realiable, the initiative has gotten post-poned. Improving calendar-sync has become a priority for us because it provides the basis for availability (not just with the Scheduler tool). We should've done a better job at communicating this. Again, apologies.  

    That said, improving the Scheduler (customizing logos, colors etc) is definitely in our plans. We've used the feedback you (and others have shared) and have even roughly ideated on possible solutions. We will revisit them and share them with you to get feedback when we're ready. 

    At this point, we have these two initiatives on the horizon before we tackle Scheduler's customization improvements:
    1. Recurring activities - Why? One of the biggest complaints (and feature requests) when users sync their calendars. The recurring events that are synced into Pipedrive are not usable from inside Pipedrive and are unreliable which impacts your availability on the calendar.  
    2. Private events/activities - Why? This is one of the major (if not the main) reasons why users stop using Calendar-sync and in turn Scheduler because of visibility concerns.   

    Hope my explanation helps you understand where we're coming from and rest assured, your feedback here in the community is indeed helping us a lot. 

  • Gill Lawrence  // Wallcandy Co
    edited December 2022 #18

    Hi guys,

    Currently looking to implement pipedrive as my scheduler on my website. Is customisation available 2years later?

    This level of experience would be a make or break for me when choosing a CMS system.

  • Upwwward
    Upwwward Posts: 11
    10 Comments 5 Likes 5 Up Votes Name Dropper
    edited July 2022 #19

    Dear Pipedrive team,

    It would be awesome to be able to let us customize (a minimum) the scheduler.

    This request has been made regularly since years :

    The improvements asked consist mainly of two things :

    • Let us put our logo on the top left, replacing the one of Pipedrive. I think the Pipedrive logo can even be visible, but in smaller at the bottom of the page.
    • Let us customize the mail sent from the scheduler :
      • Use our email address as the "Sender email address"
      • Display our logo, so the recipient is sure where the mail is coming from.
      • Even better : let us customize the content of the mail (maybe with the same tool as the email marketing campaign ?)
    • Extra Bonus / definitely not mandatory : let us choose a primary color.

     

    Why is it so important?

    Looking professional is a big part of the sales process. Even a basic I would say. But for now, I find the Pipedrive scheduler not attractive at all. That's why I prefer to use Calendly / Tidycal and I am sure a lot of us do too regarding the other requests and comments... But it's a shame because, the other solutions are not easily integrated with Pipedrive...

    Commercially, I think that it can also be interesting for Pipedrive to spend a bit of resources to develop that module. Because if more people are sharing their scheduler (with their beautiful logo on it), more people will see the "small" Pipedrive logo at the bottom and may have a look at the tool... Instead, for now, with that huge PIPEDRIVE logo, (almost) no one want to share it... :')

    Thanks for your consideration :)

  • Lucas MAGNE
    Lucas MAGNE Posts: 137
    100 Comments 25 Likes First Anniversary 5 Up Votes
    ELITE SOLUTION PROVIDER
    edited December 2022 #20

    Could be really usefull for everyone ! 

  • Adel
    Adel Posts: 1
    First Comment 5 Up Votes

    Whitelabeling or adding our logo on the scheduler will be very helpful in maintaining our brand!

  • Upwwward
    Upwwward Posts: 11
    10 Comments 5 Likes 5 Up Votes Name Dropper
    edited December 2022 #22

    Totally agree, since too long. Please, consider to add your vote here too, to try to push that feature priority :

    I really hope to see more customization asap for the scheduler and emails sent...

  • Robin
    Robin Posts: 2
    Name Dropper First Comment Photogenic
    edited September 2022 #23

    Hi @Sytze Terpstra, removing the Pipedrive logo is easy - do it now and spend years tweaking your calendar sync. Pipedrive users will love you then. No for this current approach.. It's treason..

  • Hi @Robin

    That sounds great. Can you share instructions on 'how to' change the logo to our own? Not sure what you mean by 'spend years tweaking your calendar sync' though??

    BR, Sytze

  • Hi @Sytze Terpstra, you have the instructions here in the thread since 2020 (nothing has changed) and you have already verified with several users, no need to redefine, it needs to be done. I believe you are smart and know what the problem is. Thank you and I'm keeping my fingers crossed that it works out as soon as possible. It's a small step for you, but a big step for users.

  • Hi @Mike van der Valk and @Vincent Jyrwa

    We would also love to see our own logo and personal picture on that page. Very important! Otherwise we need to use calendly...

    So please:

    • add logo upload
    • replace pipedrive logo with custom logo or make it smaller
    • Optional: Personal foto upload
    • Optional: customize background color
  • I also write here because we will use this but we will use it with OUR BRAND!!!

    Other Tools (like hubspot) make here a realy good job and i am with the guys up, just replace Pipedrive Logo will make it useable.

    We try it and customer ask us, is this a meeting with our company or Pipedrive!

    You are a smart company so i hope you make a smart solution - quick!

    thanks a lot!

  • Totally agree.

    This minor feature was proposed 2 years ago. Its a super low hanging fruit type quick win!

    Should take one of your devs max a day to implement. Would be amazing to have it this year. :)

  • Was looking forward to start using the scheduler until I noticed the layout with the PD logo and no customization features. Came then across this thread here and it's seems to be a highly requested feature and no reaction from PD?

  • Leo_81277
    Leo_81277 Posts: 13
    10 Comments 5 Likes Name Dropper Photogenic
    edited December 2022 #30

    Another thread regarding the same topic can be found here:

    https://community.pipedrive.com/discussion/comment/32701

  •  David Anderson
    David Anderson Posts: 2
    First Comment
    edited December 2022 #31

    Is there anything new here? I just implemented the scheduler and I have been trying to figure out how to do all of the things that have been mentioned here, but can't seem to figure out how. If they have not been added as features over two years later, perhaps we could get some advice on how to accomplish them in other ways?