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Aircall - Pipedrive: Aircall leads automatically assigned to users who answer the calls
Hi there! We use the Aircall - Pipedrive integration. Incoming "missed or unanswered" calls to our Aircall numbers are assigned to Pipedrive users as leads with "automatic assignment" in round robin style. But when a user picks up the phone, I want the deal to be assigned to the user who answers the phone. I could not find…
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Zoom Phone integration?
Zoom Phone seems to be gaining popularity, but it's not an option for us yet because it doesn't integrate with Pipedrive. Would love to see that integration available, since we're already heavy users of Zoom for video calls.
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App Integration - Dialpad
Pipedrive should intagragrate with Dialpad app the way it does with Justcall app. https://www.dialpad.com/
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"Log call as" feature defaults to an existing irrelevant activity
Hi all, We have come across an issue with the desktop call logging feature and I haven't yet found a way to modify it's behaviour. Has anyone else come across it and have a solution? Our scenario is as follows: From a Deal in the desktop browser. Person A initiates a call to their mobile using the standard Pipedrive call…
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Phone Integration with Vodafone?
Can we link our phone system 'One NZ' AKA 'Vodafone' with Pipedrive? So we can track all inbound calls that our customer service team gets. Any ideas here? Thanks,
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Call logging - Desktop
I was wondering if anyone could help. We use Microsoft teams as our VOIP and can make calls direct from Pipedrive as all set up as the default phone call handler for VOIP. However, when you make a call on the desktop it doesn't give any options to log the call. I've seen this is possible on the mobile app but can't see it…
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Too many activities jamming my calendar! . How do I stop this from happening?
Hi . Every time I call or send SMS from the PD system ( using Justcall App ) it registers into my calendar as an activity. Please see screen shot. Does anyone know how I stop this as it is jamming up my day and I can see what appointments I have coming up. Thanks heaps . David Warne. Please see attached image for further…
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CALLER PROBLEMS
We want to continue using Caller. The Pipedrive team needs to do a study in this direction
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How to track outgoing calls (from iPhone) in my dashboard?
Hi all, I am trying to find a way to track all outgoing calls. We use our iphone Apps to make the calls, but I cant find an option to create a report with all my outgoing calls, maybe the call time or anything else. As frist step, a report about outgoing calls would be nice. Anyone solved this?
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How to prevent outgoing calls (from PD App) to create n event in calender?
Hi all, I use the Pipedrive App so make calls from my iphone. Everytime I make a call, Pipedrive creates an event in my calender: How can I stop this?!
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A new Note function built for Calls
A new note function focused on recording info related to calls. This would have a 'Start call' and 'End call' input option with an automatic 'Call duration' field so you can see and monitor time spent. There would also be a description field to write a record of what was discussed throughout the call. Best of all you can…
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Is There an Alternative to the Caller App?
While creating a new Pipedrive account, I'm looking for a feature similar to the Caller app, which unfortunately no longer exists for new accounts. I want the ability to make calls from my computer while using my personal phone number, just like I used to do with Caller. Do you know of any alternative that allows this…
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Caller feature to be disabled in September.
I have heard that Pipedrive is going to disable the Caller feature which we have not long discovered and it is really good. Pipedrive please keep it. :-) @Marvel Piik @Evelin Kaarma @Iiris Issak @Mike van der Valk @Jana Waldschmidt_66
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Calling Apps
Hello All! Does anyone know of a calling app that integrates with pipedrive that will allow my to use my own number as the caller id? Thank you ahead of time for any help!
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Good App for Outbound Calling?
I'm looking for a good caller app! We are using Pipedrive to make calls to prospects and it would be nice to get some data on those calls aswell, and maybe some more features around call logging and connecting inbound calls to the right Deal, etc. I still want to use the hardphone and we have a software that connects to…
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Calls outcomes
Hi, is it possible or will you plan to enable track "outcomes" from call activity? I know that if using caller there are option to choose outcome but it is not possible to see results in dashboard.:? thanks Roman
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All call outcomes not showing up after the calls
We have set up a few call outcomes in caller settings, but they do not show up after the call is closed. I am attaching the image screenshot of how it should be as per the Pipedrive knowledgebase. We are just not able to see these outcomes. Is there any setting to make them appear like this screenshot?
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Pipedrive and beyond
Hi everyone! We are Pipedrive elite partner SaaShop Inc. / Oy based on USA and Finland. If you need any help or want ideas on how to achieve your goals/needs feel free to ask. In our marketplace is multiple SaaS that already has integration for Pipedrive. So if you need solutions for leads, prospecting, calling, marketing…
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Automatically add "+1" in front of all numbers in pipedrive
It is annoying to have to type in "+1" every time my reps use Caller. This should be something that Pipedrive can do automatically. Also, when I type it in the dialer, it doesn't save the change to the number in the organization or the person phone field. Seems like a great fix that will help the Caller user experience…
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How to hold better discovery calls and create profitable lead relationships
Review call recordings First, analyze recent calls and note dodgy approaches or missed opportunities. For example, you may discover that a particular tone or line of questioning wasn’t well received and needs to be adjusted. Test new strategies With these insights, you can test and optimize new strategies, discovery call…
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CALLER & SCRIPT MANAGEMENT
Has anyone figured out how to install or add scripts to pipedrive so you can follow a call script and data while on a call?
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Is it possible to get call recording URL in API response?
I see there is a field in call log API response that tell whether the call was recorded or not, for recorded call is it possible to send recording URL along with the response. We (Wingman, https://www.trywingman.com/) can build integration with Pipedrive calling system too if that is available. I'm requesting this as it…
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Calling from phillipines to england
Can someone tell me the cheapest and best ways of someone in the Phillipines calling customers in London. Thanks!
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Call outcome - extremely needed
Hi guys! Do you use call outcomes in the automation? Are there any viable workarounds for this to work?
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New: Caller for Leads ☎️
What: The Caller tool now functions in the Leads inbox much the same way it does in a Contact or Deal. There are two ways you can access a phone number and make a call through a Lead: * Linked Person's number * Phone type Lead/Deal custom field For both examples, all you would need to do is have a phone number value…
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Caller Quality Issues
Hi - We seem to be having a lot of issues with the quality through caller - A lot of dropped calls, or spotty calls, we have tried to resolve this many times with support. Is anyone else seeing this?
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Planned: more features in Leads Inbox 📥
As we continue to fine-tune and expand Leads Inbox's capacities (see this post), there are still things up our sleeve that we want to bring you over the course of the following months, such as... * Custom fields * Selectable columns * Bulk actions * Exporting Leads * Email integration * Calling integration * Leads in the…
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🧐 Question about the caller function inside Leads.
Hello guys I really like the caller function however not been able to use it in leads is a very important setback in leads. Please do not take it bad, leads have improved a lot, but at the time the use of the caller inside the leads tab is not available and I think is a strong reason why in my team we don't use it. Can you…
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SIP provider or other options for calling in Norway
Hi! We're testing a calling feature and it looks like that a standard Pipedrive caller (which uses Twilio) isn't a best solution for calling inside Norway. Maybe you've already dealt with setting up calling through Pipedrive in Norway and can share experience or just advise a SIP provider? Thanks!