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ChatBot - PRODUCT FEEDBACK
Have you noticed that the Chatbot does not let customers to start the chat from the beginning or again once started? If you choose wrongly and want to go "back" or restart this not possible. BR, Noora
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How to get my chat 'live' ??
so I've successfully integrated the pipedrive chat into my website, however I want it to have 'live chat' enabled, but this seems to not be working? can anyone help? can't seem to get the chat box to edit in a way to set to 'live' I'd also like it to link to scheduling a video chat... is any of this possible, it turns out…
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Working hours for chatbot
It would be helpful to have working hours on chatbot vs. just online or offline. The front end user doesn't know when to expect availability.
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Manage live chats of my employees
As owner, I would like to monitor the live chats of my sales reps. Currently, I can only see my chats. Can we add this to the roadmap?
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Better notifications for Live chat
Notifications for live chat are quite frustrating - desktop notifications only last as long as all other notifications so easy to miss if away from your desk. Would be good to get an email notification to all people who are signed up for Live Chat when someone is waiting. Also to have the tab bar to change with a message…
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Scheduling live chat availability
When using Live Chat, it would be great to be able to schedule your availably to coincide with you working hours, for example. At the moment, you have to manually select Online/Offline but automating and scheduling this would be much better
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Merged: Live Chat notifications and other features
This discussion has been merged.
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LeadBooster proposal
Hi guys, LeadBooster such a great function, i really love it! But a very important thing that LeadBooster benefits from is the ability to receive instant alerts when a user requests LiveChat. I found an event in the API "conversationEnded". This is good, but there is a need for a missing event "conversationRequested". This…
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Ringing noise for live chat
We have missed so many live chat messages - when we used Tawk.to it would ring like a bell whenever there was a live chat waiting. For a small company like ours, we only get a few chats per week so we're not always looking at it.
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Live Chat : Offline/Online
The Offline script is triggered instantly (and not after the timeout) when no user has activated the "I'm online" status on their Pipedrive account. This is very useful to avoid waiting for a visitor on the chat outside of our company's opening hours. Now my question is: how to automate the activation/deactivation of the…
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Live chat attachments
Live chat would be a far better tool for managing customer enquiries if it were possible to add attachments/screen shots etc. The Pipedrive staff use an external live chat tool for support which accommodates this - perhaps because of this reason they don't feel their own product is fit for purpose?
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Has anyone discovered a way to delete chats from the history? I have several test chats that I would
Has anyone discovered a way to delete chats from the history? I have several test chats that I would like to remove but cannot figure out a way to do this.
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New: 🤖 3 performance-boosting Chatbot features
We’ve upgraded Chatbot with three exciting new features, granting you access to more data to help optimize your websites and playbooks. What: Make the most of Chatbot’s new features to: * View playbook funnel and flow reports – Access in-depth statistics to see customer journeys and pinpoint where visitors are dropping off…
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Live Chat - Slack Integration ?
Hello, We currently use https://chatlio.com to engage with our website visitors directly from slack. This is super useful because I don't have to hop between systems. Most of the visitor on our website have engineering/support questions so our engineers actually answer these questions instead of sales people. since…
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Cannot Reach Chat for help?
Clicking on chat icon and cannot reach chat, what's up?
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[Closed] Chatbot Feedback discussion
EDIT: This research has now concluded, thank you all for your feedback! Hi there 👋👋👋, Veronika, Product Manager for Chatbot (LeadBooster add-on) here 🙂 We would love to hear more details about your experience with Chatbot. Are you open to short call with me to discuss your feedback? We are preparing and prioritizing…
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Merged: Ability to configure notifications for PD Chatbot ONLY
This discussion has been merged.
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PipeDrive Chat as Live in Email Signature
Hi Can we integrate PipeDrive live chat into email signature so that we can leads talking directly to our agents. what i need is non java script link to pipedrive chat which i can embed in the html email signature as href.
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Live Chat
First attempt at configuring a chatbot and live chat playbook. So, I'm trying to understand how users are notified that someone at our website is attempting to chat with us and also which pipedrive users on our end will be notified. Is it possible to just restrict it to interact with one or two of our pipedrive users?
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Merged: Livechat falls short.
This discussion has been merged.
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[BETA] Want to sync all of your interactions with customers into Pipedrive?
Hey Pipedrivers, do you want to sync all of your communication with customers to Pipedrive? Do you want to see how and when your team are interacting with prospects in Pipedrive? Do you want to auto populate your Pipedrive Contact Timelines with communication info? If you currently use: Intercom, Drift, Front or LiveChat…
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Chat bot & Live Chat tips needed!
We have recently introduced the Chat Bot > Live Chat feature onto our platform as a way to boost lead generation and to gather CSAT feedback. However, we are keen to 'see it in action' or have some examples before we settle on the flow we use, message types, waiting times etc. Is there anyone here that would be willing to…
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Planned: emailing in Leads 📨
Prototype subject to changes. We are proud to announce that we are building the possibility to send and receive emails without leaving your lead view, and also to link emails to leads. This way never you'll never lose the context of your work and all the emails are transferred once the lead is converted to deal and vice…
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how can I keep the MS-Word draft format in pipedrive for my Email draft. It is always changed if I u
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Livechat mit fb Verbinden
Hallo, kennt jemand eine Möglichkeit den Chat bzw. Chatbot mit fb zu verknpüfen? Würde den gerne direkt mit den fb Nachrichtensystem verbinden.
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Can you hide the live chat widget if no one is "online"?
Instead of having it send an automated message if no livechat member is online, is there a way to hide the button altogether when no one is online? Thanks.
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Hi there! I'm using LiveChat since yesterday. I have two questions regarding meetings.
1. How can I change the default of 60 minutes for a scheduled meeting to 30 minutes? 2. How can I change the time zone from CET to something else (or does it change to the time zone of the chat user)? My own calendar is in CET time, but my website visitors are mostly based in the UK. Thanks!
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Webinar replay: LeadBooster Soft Launch!
https://pipedrive.hubs.vidyard.com/watch/zHyeRfGtfSzQpyrq9fF5q3? Watch last week's webinar diving deeper into our new lead generation tool set LeadBooster. Lead Suite can be added to any Pipedrive CRM plan to help you get more high-quality inbound and outbound leads. In this webinar, you’ll learn about what’s included in…
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Live Chat Best Practices & Deployment
This is one for anyone with knowledge and know-how of Pipedrive’s Chatbot and Live Chat features. We’ve very recently subscribed to the LeadBooster add-on, created and Playbook and deployed the Chatbot on our DISCO website. We are also keen to utilise Pipedrive’s ‘Live Chat’ feature, to give real-time help to people on our…