Chatbot

Track and save Chatbot URL in UNIFINISHED conversations
Currently, there is no way to determine which Chatbot (if you have several) is the source of unfinished conversation. If "track and save the chat conversion URL" would work also with unfinished conversations, that would solve this issue. This is important if you have several Chatbots and each of them relates to a different…
Chatbot + GoogleAds
Hi, anybody knows if chatbot could be track with a Google Ads pixel?? Help
Chatting with a support person instead of a chatbot
The chat-bot is just another few clicks to what you really want - to chat with support. I have NEVER seen the chat-bot being able to answer my question, always I have to wait for the bot to admit it cannot help me, and then it will forward to the real support. In theory it sounds great with a bot, but what you really want…
ChatBot - PRODUCT FEEDBACK
Have you noticed that the Chatbot does not let customers to start the chat from the beginning or again once started? If you choose wrongly and want to go "back" or restart this not possible. BR, Noora
Working hours for chatbot
It would be helpful to have working hours on chatbot vs. just online or offline. The front end user doesn't know when to expect availability.
Import/export chatbot configuration
A way to backup the chatbot configuration into a json or other format. Some chatbots can become really extensive and complex, and a way to store that information offline is welcome. A similar import feature can be handy to not only revert unwanted changes, but also keep the bot up-to-date, without the need of constant…
Leadbooster does not work.
Chatbot appears with white frame. Livechat is not available in the mobile app but shown in any video of Pipdrive. Webform cannot be embeded on a homepage in dark mode. You cannot upload your own fonts and use them.
About having different chatbot playbooks for different actions
First of all, a simple introduction: I am not a programmer, I am from sales and marketing. I have 3 or 4 WordPress forms implemented in our website. We use them to collect leads that later we move to Pipedrive Prospects manually. So, I want to implement the Pipedrive tools to create the prospects and leads in a better way…
Merged: Live Chat notifications and other features
This discussion has been merged.
Smarter design options for the Chatbot playbook?
The chatbot is great!! Though I'd love to have more flexibility when designing the playbook, for example: * The option to drag and drop cards to change their order (the same goes for the web forms actually!) * The possibility to merge two/several lines, so that they continue in one line (right now the line can only be…
Chatbot Integration to Wix?
The instructions for integrating the chatbot with Wix seem out of date compared to their current UI. Does anyone have instructions for doing this? I've embedded the code the way I think it should work but it doesn't do anything. Not sure if I'm setting it up the right way. Thanks!
Label to webform/chatbot leads
It would be great to be able to set specific lead label to leads from different webforms or chatbots in the "submit options" panel.
PD Forms & Google Analytics? GTM?
I have a PD form and chatbot embedded on my website, that once sent, generates a new deal in my pipeline. How do i track this in Google Analytics or Google Tag Manager?? Surely this feature is possible?? How on earth is everyone tracking ROI on Ad Spend???
Chatbot Pipedrive
The pipedrive chatbot has stopped working for about a week. I can't see the preview inside pipedrive and I can't even see it on my wordpress site. What may have happened?
Can you add 'Contact' insights
I'd like to be able to create insights around how many new contacts were added to Pipedrive, to help bring our marketing initiatives in sync with Pipedrive. We'd like to move everything over from HubSpot to Pipedrive, but this missing reporting functionality is quite important for us. And while you're at it, having this on…
New: 🤖 3 performance-boosting Chatbot features
We’ve upgraded Chatbot with three exciting new features, granting you access to more data to help optimize your websites and playbooks. What: Make the most of Chatbot’s new features to: * View playbook funnel and flow reports – Access in-depth statistics to see customer journeys and pinpoint where visitors are dropping off…
[Closed] Volunteers needed - feedback for improvements in Chatbot
EDIT: We have concluded this research session. If you have any comments, please post in the comment section :) We will be shortly developing some improvements in our Chatbot feature and I have a huge favour to ask. Are you a Chatbot user? Would you like to help us with the testing of new improvements and give us your…
Chatbot - Firing Analytics Events
Hi, I am currently trialing the chatbot which seems a very useful feature. I was wondering if there's a way we can record interactions /submissions with Google Analytics? I can record behaviour with hotjar, but would love to see top level channels the people came from who submitted via the bot etc Many thanks Keith
[Closed] Chatbot Feedback discussion
EDIT: This research has now concluded, thank you all for your feedback! Hi there 👋👋👋, Veronika, Product Manager for Chatbot (LeadBooster add-on) here 🙂 We would love to hear more details about your experience with Chatbot. Are you open to short call with me to discuss your feedback? We are preparing and prioritizing…
Leads Inbox improvements for users in all plans! 📥
From now on, all new leads have to be linked to a contact (either an existing one or a new one is automatically created), similar to how all deals have to be linked to a contact. 🤔 Why the change? * You can now add a Lead from an existing Contact and track the contact history * Importing Leads with your Contacts? They will…
Chatbot: Track URL the user was on when sending off the chatbot form; Add custom HTML (e.g. for trac
Two feature requests for the chatbot: A) Track and report on the URL the user was on when sending off the chatbot form Right now, we get questions regarding our products via the chatbot but have no way of knowing which product the user means, because the email from PD with the conversation summary does not entail any info…
Chatbot and Spam
We've just started using Chatbot and we are getting a number of spam enquries. Anyone else had this issue. Pipedrive say there is no way around it. Any advice would be great.
Feature Request: More statistics for ChatBot
Greetings, I have many potential clients who are interested in ChatBot, but they complain that ChatBot doesn't provide enough statistics. For example, this is the only stats that we have for each ChatBot. * We don't know how many times people clicked today, this week, or this month. * We only have total counts that visitor…
Auto send email with attachment when new lead with unique identifier is added
Hi I am building a Qualify and Route leads chatbot. One of the options is for prospects to receive a report. Is it possible to have a workflow that automatically sends the report as an attachment to leads with a unique identifier, when the lead is loaded in the leads inbox? I'm struggling to make this work. * In the Leads…
Chatbot capture lead information and continue conversation
Is there a way to capture lead information and then continue conversation? It would be great to be able to have a more detailed conversation and the moment they complete lead information eg. email or phone they get added to the CRM
Chatbot Reports - feature request
It would be valuable to create reports and have the functionality to change the date ranges for people who convert.
Does The ChatBot Really Throw Away Conversations?
My company has just recently found out that even if someone enters their name and phone number into the chat bot and you ask anymore questions after that you will lose the lead and all of that information if they decide to leave the chat. No notification will be sent and you will have no idea anyone has ever given you…
PipeDrive Chat as Live in Email Signature
Hi Can we integrate PipeDrive live chat into email signature so that we can leads talking directly to our agents. what i need is non java script link to pipedrive chat which i can embed in the html email signature as href.
Chatbot integration with Slack
We were using a chatbot called Chatlio on our website. We really liked the slack integration so when someone started interacting with the chatbot we got a notification in slack and could conduct the conversation through slack. Has anyone managed to do this type of integration with the Pipedrive chatbot? I love the…
Making the Chatbot more personal with emojis?
I'd love to have the possibility to add emojis to the chatbot to personlise and set the mood in the chat! :D Is there anyone else missing this?

Chatbot

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